Simu Das

Job description About IntouchCX: IntouchCX, formerly known as 24-7 Intouch, is a global contact center outsourcer that provides innovative, value-driven customer service solutions. Founded in 2000 by Greg and Jeff Fettes, the company started as a small telephone answering service in the Canadian Prairies and has grown to employ over 35,000 people across 14 countries. IntouchCX serves a variety of industries, including retail, healthcare, technology, and e-commerce, offering omnichannel support through voice, email, chat, and social media. Responsibilities: Handle inbound calls related to cancellations, billing, and tech issues. Drive customer retention with effective communication and tailored offers. Document interactions accurately using cloud systems. Meet KPIs: Handle Time, CSAT, Save Rate, and more. Requirements: Excellent English communication skills. 6+ months experience in customer service (international voice preferred). Strong problem-solving and persuasive abilities. Comfortable using Android/iOS and digital tools. Salary : 2.5 to 4.5 LPA Perks: Performance-based incentives PF & ESI Recognition Programs 2 way Cab facility Contact: Simu HR- 8617739708 *Mail ID- simu.das@intouchcx.com* Walk-in Address: B16, Mindspace (Behind Inorbit Mall) Google Maps Link: Planful, B16, Raheja Mindspace IT Park https://g.co/kgs/b9ACmCm Role: Voice / Blended - Other Industry Type: IT Services & Consulting Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Voice / Blended Education UG: Graduation Not Required /no domestic experience