Posted:5 days ago|
Platform:
Work from Office
Full Time
Interact with international customers via voice calls (inbound or outbound).
Understand customer needs, provide accurate information, and resolve issues promptly.
Maintain a high level of professionalism and empathy during all interactions.
Meet individual targets and KPIs, including call quality, AHT (Average Handling Time), and CSAT (Customer Satisfaction).
Document customer interactions and update CRM systems accordingly.
Collaborate with team leaders and support teams to resolve complex issues.
Follow company policies and compliance standards.
Minimum 6 months to 3 years of experience in international voice support (US/UK/AU process preferred).
Excellent verbal communication skills in English (neutral accent preferred).
Good interpersonal skills and the ability to handle challenging conversations.
Familiarity with CRM tools and call center systems.
Ability to work in night/rotational shifts, including weekends if required.
Strong problem-solving and active listening skills.
Educational Qualification: Graduate or undergraduate with relevant experience.
Nice to Have:
Experience in tech support, telecom, BFSI, or e-commerce domains.
Knowledge of basic troubleshooting for technical support roles.
Compensation & Benefits:
Competitive salary with performance-based incentives.
Health insurance, PF, ESI, and other statutory benefits
Interested candidates contact the below recruiter or walk in.
Prasanna
9494559622
IntouchCX
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