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IntouchCX
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Hiring For International voice process

Hiring For International voice process

IntouchCX

1 - 4 years

2 - 4 Lacs

hyderabad

Posted:5 days ago| Platform:

Apply

Skills Required

international bpo international voice process bpo voice process us voice process international calling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Mention Shahistha Naaz on top of your resume

Call to 9154225747

Role & responsibilities

experienced professionals

not eligible

Key Responsibilities:

Handle
inbound and outbound calls
from international customers (US/UK/Other regions).
Provide
exceptional customer service
by addressing customer queries and resolving issues promptly.
Maintain
professionalism and empathy
while communicating with global clients.
Document all customer interactions accurately in the
CRM system
.
Meet or exceed process
KPIs
such as call quality, AHT (Average Handling Time), and CSAT (Customer Satisfaction).
Follow all
company and client-specific compliance guidelines
.
Collaborate with internal teams to ensure effective issue resolution.
Continuously upgrade product, process, and communication skills through regular training sessions.

Required Skills and Qualifications:

Experience:
Minimum 6 months or more
in an
International Voice Process
(Customer Support / Technical Support / Sales).
Communication:
Must have
C1-level proficiency
in English (both verbal and written).
Shift Flexibility:
Willingness to work in
night shifts
and
rotational shifts
as per business needs.
Education:
Graduate in any discipline.
Technical Skills:

Proficiency in MS Office and CRM tools.
Good typing speed and multitasking ability.

Preferred Attributes:

Prior experience handling
US/UK/Australian
clients.
Strong
problem-solving
and
analytical
skills.
Ability to remain calm and professional under pressure.
Positive attitude and commitment to delivering excellent customer experience.

Benefits:

Competitive salary and performance-based incentives.
.
Transport facilities for night shifts , Two way cab within 25km
Continuous training and career development opportunities.

Preferred candidate profile

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