Hiring For International voice process

IntouchCX

0 - 5 years

2 - 4 Lacs

hyderabad

Posted:1 day ago| Platform:

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Skills Required

voice process international bpo international voice process bpo voice support

Work Mode

Work from Office

Job Type

Full Time

Job Description

contact - Hr shahistha Naaz - 9154225747

mention Shahistha Naaz on your resume as reference

Role & responsibilities

International Voice Support Team

Key Responsibilities:

Handle inbound and outbound customer calls from international clients.
Provide prompt and accurate responses to customer queries and concerns.
Troubleshoot issues related to products, services, or orders.
Maintain a high level of professionalism, empathy, and customer satisfaction.
Accurately document customer interactions and feedback in the CRM system.
Collaborate with internal teams to resolve complex customer cases.
Meet or exceed defined performance metrics such as response time, quality, and customer satisfaction.

Required Skills & Qualifications:

Excellent
English communication skills
minimum
C1 proficiency
(both verbal and written).
Ability to work
night shifts
(US/UK time zone).
Strong problem-solving skills and customer-centric mindset.
Ability to work in a fast-paced, target-driven environment.
Immediate joiners preferred.

Benefits:

Attractive salary package with performance-based incentives.
Opportunity to work with global clients and enhance international exposure.
Continuous training and career growth opportunities.

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