Hiring For Helpdesk - Noida 142

Job Details -

• Resolve user issues remotely by providing timely and effective technical support, ensuring customer satisfaction and minimal disruption to business operations. • Manage issue triage, prioritize tasks based on urgency and impact, and ensure appropriate escalation, ticket routing, and resolution. • Collaborate with senior team members to identify tasks and processes suitable for automation, contributing to the automation pipeline. • Assist in the design, development, and testing of automation solutions using coding and scripting languages like Python, PowerShell, or similar technologies. • Participate in the development and maintenance of technical documentation, including troubleshooting guides and knowledge base articles. • Continuously expand your technical knowledge and skillset, actively seeking learning opportunities and staying informed about emerging technologies and industry trends. • Collaborate with cross-functional teams, including infrastructure, development, and operations, to resolve technical issues and enhance overall IT operations. • Participate in team meetings, sharing insights and contributing to process improvements and knowledge sharing initiatives. • Follow established ITIL (Information Technology Infrastructure Library) practices and processes to ensure adherence to service level agreements (SLAs) and IT service management (ITSM) standards. • Maintain a customer-centric approach, fostering positive relationships with end-users and providing clear and concise communication throughout the support process.

The Ideal Candidate Will Have:

location - Coimbatore

Work From Office

Salary Grade 5- LPA + Variables (Note- Candidate Will get 30 % hike On Last drawn Salary}

Excellent Communication Skills

One Side Shuttle

Night Shift

Or Share your cv at milki.bisht@nlbtech.in