Hiring For Guest Relations Agent (Male / Female)

2coms

3 - 8 years

5 - 8 Lacs

Hyderabad

Posted:12 hours ago| Platform:

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Skills Required

iso administration restaurant interpersonal skills housekeeping housekeeping management guest relations management ohsas 18001 hospitality management systems hotel guest hotel management resort restaurant management communication skills property management

Work Mode

Work from Office

Job Type

Full Time

Job Description

SUMMARY

Guest Relations Agent

A Guest Relations Agent plays a crucial role as the main point of contact for guests throughout their stay. They are responsible for delivering personalized service and ensuring guests have a memorable experience. The primary objective is to elevate guest satisfaction and address any issues in a timely and professional manner.

Responsibilities:

Warmly and professionally greet and welcome arriving guests.
Assist with seamless check-in and check-out processes.
Provide comprehensive information about hotel services, local attractions, and travel directions.
Demonstrate patience and problem-solving skills when handling guest complaints and requests.
Proactively address service issues based on guest feedback.
Collaborate with various departments such as housekeeping, concierge, and room service to ensure guest satisfaction.
Maintain accurate guest records using the Property Management System (PMS).
Organize special services including birthday setups, airport transfers, and wake-up calls.
Provide extra attention to detail for VIP and repeat guests.
Actively promote hotel services, amenities, and upgrades as appropriate.

Requirements

3+ years of experience in a customer service or hospitality role.
Excellent communication and interpersonal skills.
Strong problem-solving abilities.
Familiarity with Property Management Systems (PMS) is a plus.
Ability to remain calm and professional in high-pressure situations.
Flexibility to work in shifts, including weekends and holidays.

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