Hiring For General Manager Operations in Gurgaon

Role & responsibilities Financial & Revenue Management: (a) Execute agreed plans for the account, ensuring alignment with WNS and client objectives.(b) Identify and drive revenue growth, profitability, and service enhancement opportunities (c) Build and manage a strong revenue pipeline, ensuring timely client billing and financial accuracy (d) Deliver Revenue and Margin goals on a year-over-year (YoY) basis. Service Delivery & Operational Excellence: (a) Responsible for end-to-end offshore service delivery, ensuring process adherence and performance optimization. (b) Ensure all support functions (Operations, Quality, Finance, IT) align to process goals for seamless execution. (c) Set targets and develop action plans to achieve operational and client objectives. People & Talent Management: (a) Hire, retain , and develop talent, ensuring the team has the necessary skills and expertise. (b)Foster a high-performing and cohesive work environment to enhance morale and productivity (c) Drive succession planning across levels to build a strong knowledge management framework (d) Oversee people management strategies to maintain engagement, motivation, and performance Key Accountabilities - Operationally focused Offshore Service Delivery including all SLA/KPIs ensuring corrective actions if performance gaps are identified acting as acting as the primary point of contact for service delivery matters Managing P&L & account growth Revenue and margins Managing and guiding team on performance that is aligned with client and WNS deliverables Client & People Management Promoting and driving all transformation and process improvement ideas/projects Ensuring overall customer satisfaction is good through direct reports, and other KPIs