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Hiring For Freshers

Hiring For Freshers

Sodexo

0 - 5 years

3 - 4 Lacs

mumbai suburban mumbai (all areas)

Posted:1 month ago| Platform:

Apply

Skills Required

blended process fresher hiring cca bpo customer service query handling solving queries semi voice chat support customer care service communication skills spoken english customer support cse customer care customer handling international bpo

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities

Handle customer queries via phone calls, emails, or chats to resolve their issues in a timely and professional manner.
Provide accurate information to customers regarding products/services offered by the company.
Identify opportunities to upsell/cross-sell relevant products/services based on customer needs.
Maintain records of all interactions with customers using CRM software (e.g. Salesforce).
Collaborate with internal teams to resolve complex customer complaints.

Desired Candidate Profile

0-5 years of experience in BPO/Call Centre environment.
Excellent communication skills in English language (spoken & written).
Strong query handling abilities with ability to work under pressure.
Proficiency in blended process, chat support, customer care, customer service, customer support, solving queries.

Office Location - Goregoan (Nesco)

Shift timing

- 6.30am -3.30pm

- 9.30am -6.30pm

- 2 pm - 11pm

- 10.30pm – 7.30am (Dinner will be provided)

Shift timing will be fixed for 1 month

Week Offs

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