Hiring For Freshers

Axis Services

0 - 3 years

4 - 6 Lacs

Hyderabad Telangana India

Posted:1 month ago| Platform: Foundit logo

Apply

Skills Required

Customer-centric Browsing Email

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

Respond to customer inquiries via
chat and email
, with occasional voice support.
Assist with account-related, billing, or technical queries.
Provide prompt, accurate, and professional responses.
Escalate complex issues to senior teams as needed.
Maintain logs and update internal systems accurately.
Meet performance metrics including
response time
,
accuracy
, and
customer satisfaction
.

Eligibility Criteria:

Education:
Any Graduate (B.A, B.Com, BBA, B.Sc, BCA, etc.). Final-year students waiting for results may also apply.
Experience:
Freshers preferred. No prior BPO experience required.
Typing Speed:
Minimum 30 WPM with good accuracy.
Communication Skills:
Written English:
Strong grammar, spelling, and comprehension.
Spoken English:
Basic spoken English for occasional calls (training provided).

Key Skills:

Customer-centric approach and willingness to learn.
Good email/chat etiquette.
Ability to multitask and work in a fast-paced environment.
Basic computer knowledge (MS Office, Browsing, Email).

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