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IntouchCX
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Hiring For Customer Service - International Non Voice

Hiring For Customer Service - International Non Voice

IntouchCX

1 - 6 years

2 - 4 Lacs

bengaluru

Posted:6 hours ago| Platform:

Apply

Skills Required

email support customer service chat support non voice online chat blended process non voice process international non voice bpo non voice email process chat process us process customer support web chat international bpo digital interaction advisor

Work Mode

Work from Office

Job Type

Full Time

Job Description

Greetings from IntouchCX !

HR : Sandhya V

Answering player support queries via
Email & Chat.
Troubleshooting game issues via Email and Discord
Answering player queries about features and functionalities of the clients service offerings
Answering questions regarding game issues and making recommendations
Escalate product related issues to internal teams & close loop
Going the extra mile to engage with players by solving their issues and ensuring satisfaction

Requirements:-

An obligation to deliver exceptional customer service
Receive inbound emails and Discord messages to gather and verify required information and do utmost within their power to solve issues submitted
Have excellent judgment skills to be able to properly evaluate situations and immediately by providing effective solutions
Ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer.

Critical Skills:-

Excellent written communication skills - ability to write accurately, using proper grammar, and sentence structure.
Ability to show high emotional intelligence by remaining calm under pressure while solving the players concerns
Ability to use information provided by clients to tailor responses and actions to meet the clients specific needs
Ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer.

Educational/Work Experience and Requirements

Must have minimum
6 months of International experience in customer support
Must successfully pass a background check
High school diploma or equivalent required
Freshers
with good communication and writing skills

Benefits:-

An attractive compensation package with
Performance-based incentives.
Incredible learning and growth opportunities
Outstanding rewards and recognition program & employee engagement activities
Free Food and Transport
while working on-site
Medical Insurance

Contact HR Sandhya V or Send your CV to 9620689042

Email to: sandhya.v@intouchcx.com

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