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Hiring| B2B Client Support| Naukri| Naukri

Hiring| B2B Client Support| Naukri| Naukri

Info Edge

2 - 4 years

3 - 5 Lacs

Noida

Posted:1 hour ago| Platform:

Apply

Skills Required

Email Support Client Support Customer Support Customer Service Client Servicing Escalations Query Resolution Email Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Title

Experience

Key Responsibilities:

Support & Communication:
Manage the NMRP mailbox, respond to learner queries promptly, and follow up to ensure program completion.
Reporting & Tracking:
Maintain accurate Excel-based trackers and dashboards.
Content Coordination:
Draft concise, engaging content for learner emails, reminders, and program teasers.
Collaboration:
Work closely with internal teams (legal, marketing, design) to support seamless program execution.
Social Media Monitoring:
Track and escalate learner interactions on relevant posts and support community engagement.

Qualifications:

Mandatory

Strong written and verbal communication skills
Customer-focused mindset

Preferred

Intermediate MS Excel proficiency
Basic content writing ability
Detail-oriented and organized
Basic understanding of branding and marketing communication
Comfort with cross-functional collaboration
Familiarity with
social media platforms
handling

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