Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in navi mumbai
>
Teknowiz
>
High Touch Operations Manager

High Touch Operations Manager

Teknowiz

0 years

0 Lacs

navi mumbai maharashtra india

Posted:1 day ago| Platform:

Apply

Skills Required

cisco escalation support analyze training strategies service data analytics certification networking eigrp bgp ospf switching itil analysis leadership reporting dashboard

Work Mode

On-site

Job Type

Contractual

Job Description

Job Title - High Touch Operations ManagerLocation- Navi MumbaiJob Type - (Ongoing Contract/ Fixed Term Contract)Required Who You Are

Manage high profile critical technical and political issues within customer organization and

throughout Cisco’s escalation chain.

Understand customer operations processes, and partner with related parties

(customer/partner/Cisco team) to streamline customer/vendor operation support processes to
make more effective issue resolution.

Write processes and procedures for customized support services.
Identify and analyze operational area of improvements.
Identify need for and assist/perform the creation of customer training. Formulate continual

improvement strategies to optimize customers perceptions around service and support.

Be the "go-to" person and main point of contact for customer and internal teams. Acting as single

contact point for operational issues, you will interact with the customer frequently coordinating
technical issues and customer needs.

You will present customer needs to Cisco post-sales support teams and applicable organizations.
Strong presentations skills and be hands on with various styles of data analytics. Build consistent

relationships with key customer stakeholders. Support decision makers within customer execs and
provide guidance. Act as a customer strategic support consultant.

CCNP Certification with Networking basic Technologies: EIGRP, BGP, ISIS and OSPF and Switching

basic.

CCNA, PMP or Prince2 practitioner is a plus
ITIL V4 Foundation Kindly make sure the candidates have the following experience and knowledge:
Most candidates doesn’t articulate the interesting stories/ incident/ problem they managed and

what they achieved and why they are interesting to share.

We are hiring a team, we need individual who has done something good in their current role and

eligible to be hired in Cisco.

How HTOM can conduct, Trend analysis, Weekly review, Monthly Review and Quarterly Review.
It’s not an incident manager profile, it’s an High Touch Operation Manager – Where the manger

owns the resolution end to end and ownership.

CCNP Certification with Networking basic Technologies: EIGRP, BGP, ISIS and OSPF and Switching

basic.

Candidate to be prepared with the MBR and QBR deck with great examples of his experience.

Leadership would like to know what was his /her recent reporting and dashboard he/she presented
to CXOs. Cisco Confidential

Candidate to explain Cisco’s STAR methodology (Situation, Task, Action, and Result) interview

questions and need a real time interesting experience with results / outcome achieved from the
candidate during the interview.

More Jobs at Teknowiz

Senior QA Engineer (Test Quality & Test Engineer)

Hyderabad, Telangana, India

7.0 - 7.0 yrs

Salary: Not disclosed

Technical PM/Scrum Master (BFSI)

Hyderabad, Telangana, India

3.0 - 3.0 yrs

Salary: Not disclosed

Senior UI Developer- React JS Frontend

Hyderabad, Telangana, India

8.0 - 8.0 yrs

Salary: Not disclosed

Data Engineer

Hyderabad, Telangana, India

Experience: Not specified

Salary: Not disclosed

Fullstack Developer (Java, Spring Boot)

Hyderabad, Telangana, India

Experience: Not specified

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Teknowiz

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

High Touch Operations Manager