Helpdesk Support Engineer

ti Steps

2 - 5 years

3 - 7 Lacs

hyderabad chennai bengaluru

Posted:1 day ago| Platform:

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Skills Required

it helpdesk desktop support it technical support technical helpdesk helpdesk management helpdesk ticketing tools service desk it support hardware troubleshooting

Work Mode

Work from Office

Job Type

Full Time

Job Description

About the Role:

Helpdesk Support Engineer

Key Responsibilities:

Technical Support:
Provide first and second-level support for hardware, software, and network-related issues via phone, email, chat, or ticketing system.
Troubleshooting:
Diagnose and resolve problems related to operating systems (Windows/macOS), office applications, VPNs, and internal systems.
User Account Management:
Create, modify, and deactivate user accounts in Active Directory, Office 365, and other enterprise tools.
Device Setup & Maintenance:
Install, configure, and maintain desktops, laptops, mobile devices, printers, and peripherals.
Ticket Management:
Track, prioritize, and document support requests using ITSM or ticketing tools (e.g., Jira Service Desk, ServiceNow, or Freshservice).

Preferred:

Experience with ITSM/ticketing systems (ServiceNow, Freshdesk, Jira, etc.).
Knowledge of remote desktop tools and endpoint management systems (Intune, SCCM, Jamf).
Basic understanding of cybersecurity best practices.
Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator).

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