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Visionet Systems
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Helpdesk Support Engineer

Helpdesk Support Engineer

Visionet Systems

0 - 2 years

2 - 4 Lacs

bengaluru

Posted:19 hours ago| Platform:

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Skills Required

vmware ticketing computer hardware networking helpdesk wan active directory lan voip troubleshooting

Work Mode

Work from Office

Job Type

Full Time

Job Description

Experienced in working with international service desk with inbound call taking roles
Handling all the Inbound calls & tickets in GSD
Handling Basic L1 level queries for the users
Diagnose and quickly resolve a wide range of Windows applications issues
Basic troubleshooting knowledge for internet/LAN and WAN Connectivity issues
When the restoration is beyond the scope of the support escalate the issue/problem to appropriate resolver group using IT Ticketing System
Remotely Install, upgrade, support and troubleshoot Windows OS and any other authorized desktop applications on Laptops/Desktops.
Install, upgrade, support and troubleshoot for printers & related computer hardware.
Performs general preventative maintenance tasks on computers, laptops & printers
Customize & configure desktop hardware to meet specifications and business standards
Basic Knowledge on Active Directory, Office 365 and Networks
Familiarize end users on basic software, hardware and peripheral device operation and solve basic queries
Take ownership and responsibility of queries, issues and problems and document it in the ITSM Tool

Customer Focus

Providing timely and accurate resolution of technical issues experienced by the Users.

Excellent communication skills.

Identify and escalate severe issues which could cause production impact.

Technical Skillset Need to Know

*Networking Experience in LAN/WAN Environment

*Good knowledge of Active Directory

*Citrix

*O365

*Microsoft Windows

*Mobile Operating Systems (Android/iOS)

*Mcafee ePO

Technical Skillset Good to Know

*Knowledge of Infrastructure / Exchange / Server Technologies

*VoIP Services

*Knowledge of servers

*Virtualization / VMware /Cloud

L1/L2 Telephonic Support

Experienced in working with international service desk with inbound call taking roles
Handling all the Inbound calls & tickets in GSD
Handling Basic L1 level queries for the users
Diagnose and quickly resolve a wide range of Windows applications issues
Basic troubleshooting knowledge for internet/LAN and WAN Connectivity issues
When the restoration is beyond the scope of the support escalate the issue/problem to appropriate resolver group using IT Ticketing System
Remotely Install, upgrade, support and troubleshoot Windows OS and any other authorized desktop applications on Laptops/Desktops.
Install, upgrade, support and troubleshoot for printers & related computer hardware.
Performs general preventative maintenance tasks on computers, laptops & printers
Customize & configure desktop hardware to meet specifications and business standards
Basic Knowledge on Active Directory, Office 365 and Networks
Familiarize end users on basic software, hardware and peripheral device operation and solve basic queries
Take ownership and responsibility of queries, issues and problems and document it in the ITSM Tool

Customer Focus

Providing timely and accurate resolution of technical issues experienced by the Users.

Excellent communication skills.

Identify and escalate severe issues which could cause production impact.

Technical Skillset Need to Know

*Networking Experience in LAN/WAN Environment

*Good knowledge of Active Directory

*Citrix

*O365

*Microsoft Windows

*Mobile Operating Systems (Android/iOS)

*Mcafee ePO

Technical Skillset Good to Know

*Knowledge of Infrastructure / Exchange / Server Technologies

*VoIP Services

*Knowledge of servers

*Virtualization / VMware /Cloud

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