Job
Description
Who are we? Glad you asked! Avis Budget Group is a leading provider of mobility options, with brands including Avis, Budget & Budget Truck, and Zipcar. With more than 70 years of experience and 11,000 locations in 180 countries, we are shaping the future of our industry and want you to join us in our mission. Zipcar is the world’s leading car-sharing network, found in urban areas and university campuses in more than 500 cities and towns. Our team is smart, creative and fun, and we’re driven by a mission – to enable simple and responsible urban living What is ABG’s strategy in India? At our India Build Center, you will play a key role in driving the digital transformation narrative of ABG. Being at the core of ABG’s growth strategy, we will develop technology-led offerings that would position Avis and its brands as the best vehicle rental company in the world. Our goal is to create the future of customer experience through technology. The India Build Center is based in Bengaluru, India . We are currently located at Embassy Tech Park Bangalore. The fine print: We encourage Zipsters to bring their whole selves to work - unique perspectives, personal experiences, backgrounds, and however they identify. We are proud to be an equal opportunity employer – M/F/D/V. Group / Department: IT Reports To: Helpdesk Supervisor – Engineering Platforms and Tools Duties and Responsibilities The duties and responsibilities of this position described here are representative of those an employee must perform. This is not a comprehensive list and other duties may be assigned, as needed. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position. Answers, evaluates, and prioritizes incoming tickets both remote and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies. Interviews users to collect information about the problem and leads the user through diagnostic procedures to determine the source of error. Determines whether problem is caused by hardware or software. Handles problem recognition, research, isolation, resolution and follow-up for user problems, referring more complex problems to senior staff or other technical teams via proper escalation methods. Handles onboarding and offboarding of users Logs and tracks issues via Jira Service Desk and maintains historical records and related problem documentation. Consults with other technical teams to explain software errors or to recommend changes to programs. Tests software and hardware to evaluate ease of use, functionality and whether product will aid user in performing work. Writes and revises technical documentation and procedures. Conduct software and physical hardware audits. Help users and leadership host meetings in office when requested. Update and maintain accuracy of technical assets Requirements & Qualifications To perform this job successfully, an individual should meet the following minimum requirements and qualifications: Prior Experience in a Helpdesk environment Experience with Windows and/or Mac operating systems Experience with Entra ID/Azure AD Experience with Office 365 Experience with Microsoft Intune or Jamf is a plus Some scripting experience preferred with PowerShell or Bash Excellent written and oral communication skills with internal customers Able to handle multiple tasks in a fast-paced environment and willingness to “go the extra mile” to solve customers’ problems Willingness to take initiative and follow-through - with strong organizational skills and attention to detail Able to provide hands-on or remote support in a timely fashion Able to update and manage technical assets 4 days on site in the Bangalore office, 1 day remote Key Competencies Independent problem-solving ability, and ability to creatively solve complex problems High level organizational and communication skills High level critical thinking and knowledge of escalation procedures Work calmly under pressure and maintain composure Excellent customer service and people skills Takes ownership of projects Physical Demands and Working Conditions Work is typically performed in an office environment with some physical demands, such as standing for long periods of time, bending, stretching, lifting and carrying up to 50 lbs., and normal exposure to everyday risks and discomfort requiring common safety precautions. Show more Show less
