As a University Help Desk Associate, your role will involve providing frontline technical support to students, faculty, and staff to ensure the seamless operation of IT services. Your problem-solving expertise and exceptional customer service skills will be crucial in resolving hardware, software, and network issues efficiently. Key Responsibilities: - Troubleshoot and resolve issues related to operating systems (Windows/macOS), software (MS Office, LMS), network connectivity, and devices (laptops, mobile). - Manage password resets, account access, email/VPN setups, and multi-factor authentication via phone, email, chat, and in-person interactions. - Install/configure software/hardware, update documentation, and escalate complex issues to senior IT staff. - Set up audio-visual equipment for campus events and classrooms. - Guide users on IT best practices and security protocols. - Track and maintain hardware/loaner equipment inventory. Qualifications: - High school diploma (required). - Associates/Bachelors in IT, Computer Science, or related field (preferred). Soft Skills: - Strong communication, patience, and problem-solving abilities. - Ability to explain technical concepts to non-technical users.,
Position Overview The University Help Desk Associate provides frontline technical support to students, faculty, and staff, ensuring seamless operation of IT services. This role combines problem-solving expertise with exceptional customer service to resolve hardware, software, and network issues efficiently. Tasks Key Responsibilities Technical Support: Troubleshoot and resolve issues related to operating systems (Windows/macOS), software (MS Office, LMS), network connectivity, and devices (laptops, mobile). User Assistance: Manage password resets, account access, email/VPN setups, and multi-factor authentication via phone, email, chat, and in-person interactions. System Maintenance: Install/configuring software/hardware, update documentation, and escalate complex issues to senior IT staff. AV/Event Support: Set up audio-visual equipment for campus events and classrooms. Education: Guide users on IT best practices and security protocols. Inventory Management: Track and maintain hardware/loaner equipment inventory. Requirements Qualifications Education: High school diploma (required). Associate’s/Bachelor’s in IT, Computer Science, or related field (preferred). Soft Skills: Strong communication, patience, and problem-solving abilities. Ability to explain technical concepts to non-technical users.