Who are we? Glad you asked! Avis Budget Group is a leading provider of mobility options, with brands including Avis, Budget & Budget Truck, and Zipcar. With more than 70 years of experience and 11,000 locations in 180 countries, we are shaping the future of our industry and want you to join us in our mission. Zipcar is the world’s leading car-sharing network, found in urban areas and university campuses in more than 500 cities and towns. Our team is smart, creative and fun, and we’re driven by a mission – to enable simple and responsible urban living What is ABG’s strategy in India? At our India Build Center, you will play a key role in driving the digital transformation narrative of ABG. Being at the core of ABG’s growth strategy, we will develop technology-led offerings that would position Avis and its brands as the best vehicle rental company in the world. Our goal is to create the future of customer experience through technology. The India Build Center is based in Bengaluru, India . We are currently located at Embassy Tech Park Bangalore. The fine print: We encourage Zipsters to bring their whole selves to work - unique perspectives, personal experiences, backgrounds, and however they identify. We are proud to be an equal opportunity employer – M/F/D/V. Group / Department: IT Reports To: Helpdesk Supervisor – Engineering Platforms and Tools Duties and Responsibilities The duties and responsibilities of this position described here are representative of those an employee must perform. This is not a comprehensive list and other duties may be assigned, as needed. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position. Answers, evaluates, and prioritizes incoming tickets both remote and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies. Interviews users to collect information about the problem and leads the user through diagnostic procedures to determine the source of error. Determines whether problem is caused by hardware or software. Handles problem recognition, research, isolation, resolution and follow-up for user problems, referring more complex problems to senior staff or other technical teams via proper escalation methods. Handles onboarding and offboarding of users Logs and tracks issues via Jira Service Desk and maintains historical records and related problem documentation. Consults with other technical teams to explain software errors or to recommend changes to programs. Tests software and hardware to evaluate ease of use, functionality and whether product will aid user in performing work. Writes and revises technical documentation and procedures. Conduct software and physical hardware audits. Help users and leadership host meetings in office when requested. Update and maintain accuracy of technical assets Requirements & Qualifications To perform this job successfully, an individual should meet the following minimum requirements and qualifications: Prior Experience in a Helpdesk environment Experience with Windows and/or Mac operating systems Experience with Entra ID/Azure AD Experience with Office 365 Experience with Microsoft Intune or Jamf is a plus Some scripting experience preferred with PowerShell or Bash Excellent written and oral communication skills with internal customers Able to handle multiple tasks in a fast-paced environment and willingness to “go the extra mile” to solve customers’ problems Willingness to take initiative and follow-through - with strong organizational skills and attention to detail Able to provide hands-on or remote support in a timely fashion Able to update and manage technical assets 4 days on site in the Bangalore office, 1 day remote Key Competencies Independent problem-solving ability, and ability to creatively solve complex problems High level organizational and communication skills High level critical thinking and knowledge of escalation procedures Work calmly under pressure and maintain composure Excellent customer service and people skills Takes ownership of projects Physical Demands and Working Conditions Work is typically performed in an office environment with some physical demands, such as standing for long periods of time, bending, stretching, lifting and carrying up to 50 lbs., and normal exposure to everyday risks and discomfort requiring common safety precautions. Show more Show less
Do you know your city better than anyone? Can you get around from point A to B without even taking out the cellphone (even though we provide them!)? Are you passionate about working for a company that helps our environment? Us too! Come join our team to help us take care of our Zipcars! What you’ll do: As the team lead, you will manage supply inventory, organize and prioritize your daily tasks, ensure cars are clean, maintained and where they need to be for our Zipcar members. You’ll zip around by foot, bike, public transit or a Zipcar to ensure our vehicles are ‘member-ready’ – this might mean changing a tire, filling the gas tank, cleaning, auditing member ready cars, or helping to coordinate a tow or repair. What you’ll love about being a Zipster: Being the front line of the team – our member satisfaction depends on you! Seeing your company brand all around town – you can be proud to be a Zipster! Working with a fun, diverse and collaborative team What drives success for a Lead Fleet Associate: Being an effective multitasker who has strong time management skills to manage multiple priorities and tasks Strong Organizational skills Experience as a team lead or subject matter expert Ability to create, and monitor, workflow reports Tech savviness – you'll be using our app on a cell phone throughout your day Excellent communication to ensure the vehicle status and updates are provided Flexibility to work days, evenings, weekends and holidays Willingness to work outdoors (weather and other conditions vary) Valid Driver’s License and an acceptable driving record (per company standards) Ability to carry tools and marketing materials (up to 50 lbs.) Good-Faith Salary Range: The starting hourly rate for this position $17.00 per hour What tops off the tank: Competitive Medical, Dental, Vision, Life and Disability Insurance and other voluntary benefits Generous paid time off, including volunteer and Parental Leave options Tax-free benefit for public transportation or parking expenses Bicycle Reimbursement program 401(k) Retirement Plan with company matched contributions Free Zipcar Membership and other employee discounts, including discounts on renting and buying Avis/Budget cars Community involvement opportunities Who are we? Glad you asked! Zipcar is the world’s leading car-sharing network, found in urban areas and university campuses in more than 500 cities and towns. Our team is smart, creative and fun, and we’re driven by a mission – to enable simple and responsible urban living. The extra mile: We encourage Zipsters to bring their whole selves to work - unique perspectives, personal experiences, backgrounds, and however they identify. We are proud to be an equal opportunity employer – M/F/D/V. Austin Texas United States of America