Head - Training and Certification

As the Head of Training and Certification at Kore.ai, your primary responsibility is to transform, lead, and scale the global enablement program for both external partners and customer internal implementation teams. You will be in charge of the existing training academy and certification programs, overseeing a team in India to modernize and expand training capabilities. Your role involves creating advanced training curricula, developing AI agents for training delivery, and aligning stakeholders across sales, partnerships, and customer success functions. **Key Responsibilities:** - Transform the existing training academy into a comprehensive solution enablement program - Redesign certification programs to ensure successful real-world project implementations - Develop advanced training tracks covering solution architecture and complex integration patterns - Establish content refresh cycles to keep training current with evolving product terminologies - Build metrics to measure implementation success rates **Content Development & Delivery:** - Collaborate with Sales, Partnerships, and Customer Success teams to drive business results - Establish communication channels for feedback and market insights integration - Create processes for incorporating partner feedback into training curriculum - Align certification requirements with partner tier levels and commercial strategies - Bridge technical product capabilities with partner/customer business outcomes **Team Building & Management:** - Lead a team of training professionals, curriculum developers, and AI agent developers - Scale the team through strategic hiring and collaboration with product team - Foster a culture of continuous learning and innovation within the training organization - Develop team members to effectively communicate technical concepts and build AI solutions for training challenges **AI Agent Development & Integration:** - Lead the development and deployment of AI agents for training program enhancement - Build AI agents for personalized learning experiences and real-time support - Develop AI-powered assessment tools for practical implementation skills evaluation - Create AI agents for automated content updates and training analytics **Qualifications Required:** - 10+ years of experience in building and scaling training programs at enterprise technology companies - 5+ years in leadership roles managing teams of 10+ people - Background in AI platforms, enterprise process automation, or sophisticated software platforms - Deep understanding of enterprise software implementation challenges and requirements - Strong program management skills and stakeholder management abilities At Kore.ai, you will have the opportunity to lead a critical function in a fast-growing company, shape enterprise AI implementations worldwide, work with cutting-edge technology, and have a direct impact on product strategy and go-to-market success. The company offers a competitive package with equity participation and comprehensive benefits. In the first 18 months, your success will be measured by the successful transformation of the training program, deployment of AI agents for training enhancement, and achieving business impact through increased partner project success rates and stakeholder satisfaction. You will also need to integrate training content development processes with product release cycles and establish training requirements input into product planning processes.,