HEAD - Supply Chain and Logistics

Role & responsibilities

The Head of Logistics & SCM will be responsible for ensuring seamless, cost-efficient, and compliant supply chain operations for the Medical College & Hospital.

The role includes overseeing procurement, inventory, storage, and distribution of medical, diagnostic, and pharmacy products, while maintaining >95% stock availability, ensuring temperature-controlled dispatch, and optimizing logistics costs within organizational benchmarks.

Oversee end-to-end stock maintenance of pharmacy, diagnostic kits, surgical items, and consumables.

Ensure uninterrupted stock availability (>95%) across hubs and spokes to avoid shortages.

Implement demand forecasting, ABC analysis, and reorder level monitoring for effective inventory planning.

Monitor and manage timely dispatch and arrival of diagnostic samples, reagents, and pharmacy products.

Ensure hub turnaround time (pickup lab receipt) adheres to agreed Service-Level Agreements (SLAs).

Maintain strict compliance with cold chain/temperature log protocols with zero deviations.

2.5% of revenue

Identify and implement cost-saving initiatives without compromising service quality.

Negotiate and manage vendor contracts for procurement, storage, and transportation.

Ensure adherence to healthcare logistics regulations, NABH/NABL/Drug Control norms, and hospital policies.

Conduct regular audits of warehouses, stockrooms, and transport operations.

Implement digital SCM solutions (ERP, inventory software, tracking tools) for process efficiency.

Lead and mentor the Logistics & SCM team for operational excellence.

Collaborate with pharmacy, laboratory, procurement, and hospital administration teams for coordinated supply chain management.

Drive training programs to instill best practices in storage, handling, and dispatch.

Key Performance Indicators (KPIs)

• Stock availability across hubs and spokes maintained at >95%.
  
• Zero stock-outs for pharmacy, diagnostics, and critical consumables.
  
• Hub turnaround time (pickup lab receipt) with

  0 deviations

  from temperature logs.
• Distribution/logistics cost

  2.5% of revenue

  .
• On-time delivery performance (98%).
  
• Compliance with statutory, safety, and quality norms.