Administration Officer -Operations & Logistics

Role & responsibilities

Key Responsibilities

1. Ground Execution & Operational Discipline

• Oversee daily logistics operations across hubs and spokes.
  
• Ensure day-to-day adherence to operational protocols, stock handling, and compliance standards.
  
• Maintain spoke readiness and support continuous improvement in ground-level execution.
  

2. Logistics & Turnaround Time (TAT) Monitoring

• Ensure timely sample pickup and delivery to hub with

  TAT 2.5 hours

  .
• Track real-time logistics performance and escalate delays proactively.
  
• Coordinate with vendors, transporters, and staff for seamless movement of samples and materials.
  

3. Attendance & Store Operations

• Monitor attendance compliance of logistics and store staff.
  
• Ensure store uptime and availability of essential items as per daily requirements.
  
• Maintain accurate stock records and coordinate replenishment requests.
  

4. Customer Service & Complaint Management

• Track and resolve customer complaints (internal & external) within

  48 hours

  .
• Collaborate with logistics, pharmacy, diagnostics, and administrative teams for resolution.
  
• Maintain a complaint register with status updates and closure reports.
  

5. Coordination & Reporting

• Provide daily/weekly updates on logistics performance, TAT, attendance, and complaint closure.
  
• Support the Head Logistics & SCM in implementing best practices and compliance.
  
• Assist in training ground staff on operational SOPs and customer service standards.

Skills & Attributes

• Strong execution and operational discipline.
  
• Problem-solving ability with focus on TAT and service quality.
  
• Good communication and coordination skills.
  
• Customer service orientation.
  
• Ability to manage ground staff and enforce compliance.