Role & responsibilities Key Responsibilities Ground Execution & Operational Discipline Oversee daily logistics operations across hubs and spokes. Ensure day-to-day adherence to operational protocols, stock handling, and compliance standards. Maintain spoke readiness and support continuous improvement in ground-level execution. Logistics & Turnaround Time (TAT) Monitoring Ensure timely sample pickup and delivery to hub with TAT 2.5 hours . Track real-time logistics performance and escalate delays proactively. Coordinate with vendors, transporters, and staff for seamless movement of samples and materials. Attendance & Store Operations Monitor attendance compliance of logistics and store staff. Ensure store uptime and availability of essential items as per daily requirements. Maintain accurate stock records and coordinate replenishment requests. Customer Service & Complaint Management Track and resolve customer complaints (internal & external) within 48 hours . Collaborate with logistics, pharmacy, diagnostics, and administrative teams for resolution. Maintain a complaint register with status updates and closure reports. Coordination & Reporting Provide daily/weekly updates on logistics performance, TAT, attendance, and complaint closure. Support the Head Logistics & SCM in implementing best practices and compliance. Assist in training ground staff on operational SOPs and customer service standards. Skills & Attributes Strong execution and operational discipline. Problem-solving ability with focus on TAT and service quality. Good communication and coordination skills. Customer service orientation. Ability to manage ground staff and enforce compliance.
Role & responsibilities The Head of Marketing will be responsible for driving patient flow, enhancing brand visibility, and achieving revenue growth for the Medical College & Hospital. The role involves developing and executing marketing strategies across B2C, B2B, and D2C channels, ensuring consistent lead generation, conversions, and brand positioning. The incumbent will also be accountable for achieving monthly targets, optimizing footfall growth, and building strong stakeholder relationships to strengthen the institutions market presence. Design and implement strategies to ensure consistent patient inflow across all departments. Monitor and analyze patient acquisition patterns to identify areas for improvement. Collaborate with hospital operations to enhance patient experience and retention. Develop and execute marketing campaigns for hospital services, specialty departments, and academic programs. Drive B2C and B2B sales initiatives to meet defined monthly targets. Partner with corporates, insurance companies, and referral networks for business development. Build and strengthen the hospital and medical college brand through integrated marketing strategies. Oversee digital marketing, PR, media relations, and community outreach programs. Ensure consistent messaging across print, digital, and on-ground campaigns. Drive lead generation through multiple channels (online campaigns, camps, referrals, outreach programs). Achieve targeted conversion ratios across B2C, B2B, and D2C segments. Implement CRM systems to track leads, conversions, and campaign ROI. Ensure footfall growth per SPOC (Single Point of Contact) is tracked on a Month-on-Month (MOM) % basis. Establish clear targets for patient footfall, student admissions, and service enrollments. Regularly present performance dashboards and insights to senior management. Lead and mentor the Marketing & Business Development team. Align cross-functional teams (doctors, academic staff, operations) for coordinated marketing efforts. Build partnerships with schools, corporates, NGOs, and healthcare networks. Key Performance Indicators (KPIs) Patient inflow growth across departments. Achievement of monthly targets (B2C, B2B, D2C). Number of qualified leads generated and conversion ratio. Footfall growth per SPOC (MOM %). Brand visibility and digital engagement metrics. Revenue growth contribution from marketing initiatives.
Role & responsibilities The Head of Logistics & SCM will be responsible for ensuring seamless, cost-efficient, and compliant supply chain operations for the Medical College & Hospital. The role includes overseeing procurement, inventory, storage, and distribution of medical, diagnostic, and pharmacy products, while maintaining >95% stock availability, ensuring temperature-controlled dispatch, and optimizing logistics costs within organizational benchmarks. Oversee end-to-end stock maintenance of pharmacy, diagnostic kits, surgical items, and consumables. Ensure uninterrupted stock availability (>95%) across hubs and spokes to avoid shortages. Implement demand forecasting, ABC analysis, and reorder level monitoring for effective inventory planning. Monitor and manage timely dispatch and arrival of diagnostic samples, reagents, and pharmacy products. Ensure hub turnaround time (pickup lab receipt) adheres to agreed Service-Level Agreements (SLAs). Maintain strict compliance with cold chain/temperature log protocols with zero deviations. Optimize supply chain operations to maintain distribution/logistics costs 2.5% of revenue . Identify and implement cost-saving initiatives without compromising service quality. Negotiate and manage vendor contracts for procurement, storage, and transportation. Ensure adherence to healthcare logistics regulations, NABH/NABL/Drug Control norms, and hospital policies. Conduct regular audits of warehouses, stockrooms, and transport operations. Implement digital SCM solutions (ERP, inventory software, tracking tools) for process efficiency. Lead and mentor the Logistics & SCM team for operational excellence. Collaborate with pharmacy, laboratory, procurement, and hospital administration teams for coordinated supply chain management. Drive training programs to instill best practices in storage, handling, and dispatch. Key Performance Indicators (KPIs) Stock availability across hubs and spokes maintained at >95%. Zero stock-outs for pharmacy, diagnostics, and critical consumables. Hub turnaround time (pickup lab receipt) with 0 deviations from temperature logs. Distribution/logistics cost 2.5% of revenue . On-time delivery performance (98%). Compliance with statutory, safety, and quality norms.
Role & responsibilities The Head of Accounts will be responsible for ensuring the financial integrity, transparency, and compliance of the entire Finance & Accounts vertical of the Medical College & Hospital. The role involves strategic financial planning, accurate reporting, variance analysis, and proactive measures to minimize margin leakage, while supporting institutional growth and sustainability. Establish and maintain robust internal controls, processes, and audit mechanisms. Ensure compliance with statutory requirements, tax laws, and regulatory guidelines (Income Tax, GST, PF, ESI, etc.). Oversee the preparation and timely finalization of monthly, quarterly, and annual financial statements, including Profit & Loss, Balance Sheet, and Cash Flow. Ensure timely monthly Profit & Loss (P&L) maintenance and reporting to management. Provide accurate financial forecasts, budgets, and variance analysis. Monitor and maintain variance between forecast vs. actual within 5% . Provide actionable insights on deviations and recommend corrective measures. Track key financial KPIs, hospital revenue streams, academic fees, and operating costs. Lead, mentor, and develop the Accounts team for high performance and compliance orientation. Collaborate with hospital operations, procurement, HR, and academic departments for financial planning and monitoring. Serve as the financial advisor to senior leadership on strategic decision-making.
Role & responsibilities Own the P&L of the Diagnostics & Pharmacy vertical and ensure achievement of EBITDA targets. Lead the scaling-up strategy , including planned spoke rollouts and market expansion. Drive business growth through patient acquisition, retention, and partnerships (B2C, D2C, B2B). Ensure robust financial discipline , transparent reporting, and cost optimization across operations. Oversee supply chain, procurement, and logistics to guarantee uninterrupted stock availability and efficiency. Build and maintain compliance with regulatory standards (diagnostics and pharmacy). Collaborate with cross-functional heads (Finance, Marketing, SCM, Operations) to deliver on business objectives. Lead, coach, and inspire high-performing teams to achieve organizational goals. Monitor business performance through well-defined KPIs and MIS dashboards . Identify and implement digital and process innovations to improve patient experience and operational efficiency.