Administration Officer -Operations & Logistics Rajalakshmi

5.0 - 7.0 years

0 Lacs

chennai

Work from Office

Role & responsibilities Key Responsibilities Ground Execution & Operational Discipline Oversee daily logistics operations across hubs and spokes. Ensure day-to-day adherence to operational protocols, stock handling, and compliance standards. Maintain spoke readiness and support continuous improvement in ground-level execution. Logistics & Turnaround Time (TAT) Monitoring Ensure timely sample pickup and delivery to hub with TAT 2.5 hours . Track real-time logistics performance and escalate delays proactively. Coordinate with vendors, transporters, and staff for seamless movement of samples and materials. Attendance & Store Operations Monitor attendance compliance of logistics and store staff. Ensure store uptime and availability of essential items as per daily requirements. Maintain accurate stock records and coordinate replenishment requests. Customer Service & Complaint Management Track and resolve customer complaints (internal & external) within 48 hours . Collaborate with logistics, pharmacy, diagnostics, and administrative teams for resolution. Maintain a complaint register with status updates and closure reports. Coordination & Reporting Provide daily/weekly updates on logistics performance, TAT, attendance, and complaint closure. Support the Head Logistics & SCM in implementing best practices and compliance. Assist in training ground staff on operational SOPs and customer service standards. Skills & Attributes Strong execution and operational discipline. Problem-solving ability with focus on TAT and service quality. Good communication and coordination skills. Customer service orientation. Ability to manage ground staff and enforce compliance.

Posted 11 hours ago

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