Head - Security, Safety & Fraud Center of Excellence

Job Summary.

We are looking to recruit a Senior Manager in a global technology leadership role that applies professional disciplines combining strong technical knowledge and organizational practice. The perfect candidate possesses expertise across multiple disciplines within the Security, Safety and Fraud domains as well as a robust foundation in general management skills.

As leader of the Security, Safety & Fraud teams in the Center of Excellence, the role will support strategic efforts to enhance and optimize our global security and fraud risk management including prevention, detection, response and recovery efforts. The role will provide support for defining operational requirements for multiple security teams in consultation with sub-department leadership. This includes focusing on planning, governance, implementation, and optimisation of the technical and operational solutions and processes. The role will also keep up to date with the trends in the industry, applying and adapting best practices as needed.

This leadership role within the Bangalore site will involve management of the security, safety and fraud operations assigned to the location, and requires strong technical and innovation experience to reduce cyber, safety and fraud risk across the enterprise. This role will leverage thought leadership skills to support and deliver against the Booking.com vision, strategy, security, safety and fraud policies, and standards. The role will be managing multiple disciplines and crafts and will be required, in close collaboration with the leadership and teams in Amsterdam, to plan, analyze, estimate and establish the priorities required to ensure successful delivery of Centre of Excellence operations.

The role will be responsible for delivering on the strategy as set by senior leadership in Booking.com. In close collaboration with the Booking.com Security, Safety & Fraud Leadership team and its Capability Leaders, this role ensures the delivery of set objectives including the establishment of a sustainable, healthy and high performing organization delivering the products and processes needed to keep our travellers safe. The close alignment with the Security, Safety & Fraud team in Amsterdam in combination with the need to collaborate and communicate across the broader Booking Holdings organization requires the candidate to be a strong leader, with a clear People focus, that is able to inspire others and has the ability to communicate clearly and concisely, both in written and verbal form.

Key Responsibilities.

• Ensure timely and effective response to fraud, cyber, safety incidents, reducing financial and reputational risks.
• Oversees all Programs of the Security, Safety & Fraud Centre of Excellence ensuring appropriate staffing, capacity planning, and training for the team.
• Coordinates the delivery teams and follows up on requirements to run a high performing operation.

• Identifies and manages resource requirements, priorities, dependencies and milestones in order to deliver on objectives.
• Drives the creation and optimisation of delivery plans in line with functional objectives, customer requirements and any associated change management requirement.
• Proactively identifies and removes blockers/impediments and consistently maintains a solution-focused approach.
• Leads the design, production and socialization of a strategic roadmap for the Security, Safety & Fraud Centre of Excellence that demonstrably meets the needs of the Security, Safety & Fraud leadership and capability leads.

[People and Team Management]

• Manages, develops, and coaches a team of high performing professionals working to protect Booking.com and our customers.
• Responsible for developing team members and identifying opportunities for skill development and training. This will be done in coordination with Capability Leads
• Coaches individuals and team(s) using the Booking.com values on Think Customer First, Own It, Learn Forever, Succeed Together, and Do the Right Thing.
• Creates the working environment that attracts, engages and develops people to their full potential and retains them. This includes ensuring all staff are supported in their growth, through constant feedback, coaching and mentoring programs.
• Supports the Security, Safety & Fraud capabilities in ensuring metrics are in place to measure ongoing performance
• Cultivates a positive, collaborative and inclusive team culture.
• Experience in managing managers.

[Service and Operations Management of the Security , Safety & Fraud Centre of Excellence]

• Manages and is responsible for the quality and efficiency of delivery of the operations of the Centre of Excellence
• Translates Security, Safety & Fraud priorities from a business perspective by leveraging understanding of the organizations operations.
• Owns and is responsible for ensuring constant optimisation of playbooks, SOPs and other relevant Centre of Excellence documentation.
• Acts as primary escalation point to Capability Leads for incidents and any other operations related issues.
• Works only during office working hours, but is on call during escalations as deemed necessary.
• Ensures control effectiveness is monitored within the capability area and takes corrective action when needed.
• Responsible for the Security, Safety & Fraud Capability Center to ensure capabilities are effectively utilized and identify gaps in process or procedure and implement new solutions accordingly.

[Collaboration and Stakeholder Management]

• Acts as focal point between Capability leads based in Amsterdam and Bangalore Capability delivery teams:
• Responsible for managing the internal and external stakeholder relationships within the Centre of Excellence team.
• Develops and manages agreed performance metrics
• Drives continuous improvements and operational efficiency within the Centre of Excellence, ensuring the appropriate resources and budget are applied to each topic and that the organization and people are set up to deliver.
• Leads in identifying & driving initiatives effectively involving multiple stakeholders.

Knowledge and skills.

Bachelors or Masters Degree in Information Systems Management, Computer Science, Economics or Risk Management or related field. Professional security management certification in one or more of the following areas preferred: CISSP, CISA, CISM, GISO, GCIH, CIPP.

Years of relevant Job Knowledge

8-12 years

Requirements of special knowledge/skills

People Management (L4) Expertise

Stakeholder Management (L4) Expertise

Business Management (L4) Expertise Operations (L4) Expertise

Product Management (L3) Independence

Technical Specialization (specify per sub competence and Level)

• Data Privacy Awareness (L3) Independence
• Security & Risk Governance - (L4) Expertise
• Threat Management - (L2) Experience
• Vendor Management (L4) Expertise
• Demonstrated leader with team-oriented interpersonal skills; ability to effectively interface with a broad range of topics, people and roles. Accept responsibility and personal accountability.
• 8-12 years of experience as a technologist, ideally with specialization in security, safety or fraud
• Demonstrated experience designing, architecting, and implementing Security, Safety & Fraud programs and/or technology platforms
• Consulting or product background is a pre
• Experience in managing Engineering teams and/or Analytics teams and/or Risk Management teams is a pre.