Head - Security, Safety & Fraud Center of Excellence

Job Description

Key Responsibilities. [Management & Operations] Ensure timely and effective response to fraud, cyber, safety incidents, reducing financial and reputational risks. Oversees all Programs of the Security, Safety & Fraud Centre of Excellence ensuring appropriate staffing, capacity planning, and training for the team. Coordinates the delivery teams and follows up on requirements to run a high performing operation. Identifies and manages resource requirements, priorities, dependencies and milestones in order to deliver on objectives. Drives the creation and optimisation of delivery plans in line with functional objectives, customer requirements and any associated change management requirement. Proactively identifies and removes blockers/impediments and consistently maintains a solution-focused approach. Leads the design, production and socialization of a strategic roadmap for the Security, Safety & Fraud Centre of Excellence that demonstrably meets the needs of the Security, Safety & Fraud leadership and capability leads. [People and Team Management] Manages, develops, and coaches a team of high performing professionals working to protect Booking.com and our customers. Responsible for developing team members and identifying opportunities for skill development and training. This will be done in coordination with Capability Leads Coaches individuals and team(s) using the Booking.com values on Think Customer First, Own It, Learn Forever, Succeed Together, and Do the Right Thing. Creates the working environment that attracts, engages and develops people to their full potential and retains them. This includes ensuring all staff are supported in their growth, through constant feedback, coaching and mentoring programs. Supports the Security, Safety & Fraud capabilities in ensuring metrics are in place to measure ongoing performance Cultivates a positive, collaborative and inclusive team culture. Experience in managing managers. [Service and Operations Management of the Security , Safety & Fraud Centre of Excellence] Manages and is responsible for the quality and efficiency of delivery of the operations of the Centre of Excellence Translates Security, Safety & Fraud priorities from a business perspective by leveraging understanding of the organizations operations. Owns and is responsible for ensuring constant optimisation of playbooks, SOPs and other relevant Centre of Excellence documentation. Acts as primary escalation point to Capability Leads for incidents and any other operations related issues. Works only during office working hours, but is on call during escalations as deemed necessary. Ensures control effectiveness is monitored within the capability area and takes corrective action when needed. Responsible for the Security, Safety & Fraud Capability Center to ensure capabilities are effectively utilized and identify gaps in process or procedure and implement new solutions accordingly. [Collaboration and Stakeholder Management] Acts as focal point between Capability leads based in Amsterdam and Bangalore Capability delivery teams: Responsible for managing the internal and external stakeholder relationships within the Centre of Excellence team. Develops and manages agreed performance metrics Drives continuous improvements and operational efficiency within the Centre of Excellence, ensuring the appropriate resources and budget are applied to each topic and that the organization and people are set up to deliver. Leads in identifying & driving initiatives effectively involving multiple stakeholders. Knowledge and skills. Level of Education Bachelors or Masters Degree in Information Systems Management, Computer Science, Economics or Risk Management or related field. Professional security management certification in one or more of the following areas preferred: CISSP, CISA, CISM, GISO, GCIH, CIPP. Years of relevant Job Knowledge 8-12 years Requirements of special knowledge/skills People Management (L4) Expertise Stakeholder Management (L4) Expertise Business Management (L4) Expertise Operations (L4) Expertise Product Management (L3) Independence Technical Specialization (specify per sub competence and Level) Data Privacy Awareness (L3) Independence Security & Risk Governance - (L4) Expertise Threat Management - (L2) Experience Vendor Management (L4) Expertise Demonstrated leader with team-oriented interpersonal skills; ability to effectively interface with a broad range of topics, people and roles. Accept responsibility and personal accountability. 8-12 years of experience as a technologist, ideally with specialization in security, safety or fraud Demonstrated experience designing, architecting, and implementing Security, Safety & Fraud programs and/or technology platforms Consulting or product background is a pre Experience in managing Engineering teams and/or Analytics teams and/or Risk Management teams is a pre.