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Head- Operations & Process Excellence

Head- Operations & Process Excellence

Talent Worx

10 - 15 years

0 Lacs

thane maharashtra india

Posted:2 months ago| Platform:

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Skills Required

lending scaling leadership efficiency onboarding processing coordination data reporting management service automation drive scalability compliance risk audits collaboration strategies

Work Mode

On-site

Job Type

Full Time

Job Description

Position Overview:

With an aim to revolutionize the digital lending landscape, the mission is to build a tech driven lending platform toprovide tailored lending solutions.We are looking for a dynamic "Head - Operations & Process Excellence" to lead the scaling of its tech enabled digitallending platform with operational efficiency.This is a high impact leadership role, central to building and scaling the company's end to end digital lendingoperations.Job Location - Thane H.O.Reporting: MD & CEO

Requirements

Key Roles and Responsibilities:

Manage end to end operational efficiency - to ensure smooth day to day running of platform operations

catering to evolving business scale.

Driving participant's onboarding efficiency for a seamless and quicker onboarding process, processing of

requests as per TAT and overall process adherence.

Ensure end to end NACH settlement process, Coordination with NPCI, CERSAI etc. is driven in line with

applicable regulatory guidelines.

Ensure data reporting and relevant MIS are published to key management and all stake holders regularly
Customer Servicing & Grievance Handling redressal as per TAT to ensure best in class customer service

Automation Initiatives and Process
Excellence:

Drive the project implementation to streamline processes, introduce automation enablers, improve customer

experience and reduce operational costs.

Build and implement SOPs, optimize workflows and scalability across operations

Benefits

People and Compliance Focus:

Lead the operations team ensuring a culture of innovation and continuous improvement
Ensure operational process are compliant with regulatory requirements, managing risk mitigation and

internal audits including client data storage.

Cross functional collaboration with sales & tech to execute operational strategies that align with overall

business goals.

Ideal Candidate Profile

Pedigree : B.E./ B. Tech/Tech background with 10-15 years of experience of working in large scale operations/

payment operations.

Experience in fintech industry/digital lending expertise/Supply chain business/B2B lending would be given

due weightage

Keep track of digital trends and identify usage of futuristic enablers that can be adopted by the platform
Leadership and people management

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Head- Operations & Process Excellence