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Prudential Corporation Asia
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Head of Technology, VCC

Head of Technology, VCC

Prudential Corporation Asia

12 - 17 years

14 - 18 Lacs

Bengaluru

Posted:1 day ago| Platform:

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Skills Required

Procurement Relationship management Service management Automation Managed services Risk management Information technology Operations Recruitment Service operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Prudential s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

The Head of Technology, VCC will be responsible for overseeing managed services for the end-to-end delivery of technology services and solutions and with site accountability for technology team extensions within the VCC (Value Creation Center). The role ensures alignment with both enterprise technology strategy and the VCC s service delivery goals. Operating under a matrix reporting model, this role will bridge execution excellence with functional leadership.
The role requires a strong entrepreneurial mindset to identify, shape and land value creation opportunities across Group Functions and business units. The incumbent will also be accountable to drive continuous, disciplined cost reduction and deliver high-impact, business aligned outcomes.

Key Responsibilities:

Oversee the successful delivery of technology initiatives (applications, platforms, infrastructure) across shared service operations.

Design and evolve the tech delivery organization structure to meet current and future business needs

Accountable to drive continuous cost reduction to benefit the business units and head office teams through the reduction of cost for tech development and delivery

Build forward looking and innovative tech capabilities in VCC to serve the Group

Responsible to shape VCC tech offering shape, stack, capabilities and capacity to meet these goals

Ensure projects are delivered on time, within scope and budget, and aligned with business priorities.
Implement and govern delivery methodologies (Agile, Waterfall, or hybrid) in alignment with enterprise standards.

Define, implement and monitor service level agreements and key performance indicators for tech services

Establish performance dashboards and regular reviews with business and functional leaders

Drive issue resolution and continuous improvement initiatives to enhance service quality

Serve as primary point of contact for tech delivery matters within VCC

Engage with functional tech leaders and VCC leadership to ensure delivery aligns with both strategic and operational expectations

Collaborate with the functional tech head to ensure team alignment with broader technology capability needs
Establish governance structures for reporting, escalations, and decision-making.

Build team capabilities in line with changing technology trends and functional demands.
Implement workforce planning, role clarity and skills development strategies for tech resources in the VCC.

Identify opportunities for process improvements, automation, and innovation within the SSC tech operations.
Drive adoption of new tools, platforms, and practices that enhance delivery efficiency and quality.

Support the development and management of contracted related to technology services, tools and vendors operating within VCC

Partner with procurement, legal, vendor management teams to ensure effective contract terms and risk mitigation

Monitor third party/vendor performance against contract and SLA obligations

Ensure adherence to internal controls, data privacy, and security protocols.
Proactively manage delivery risks and compliance with technology standards and frameworks.

Qualifications:

Bachelor s or Master s degree in Information Technology, Computer Science, or a related field.
12+ years of experience in IT delivery or program management, with at least 5 years in a leadership role. Experience in a shared service or matrixed environment is highly preferred. Strong understanding of enterprise architecture, software development lifecycle, and service management.

Strategic thinking and ability to operate at both tactical and strategic levels.
Proven stakeholder and relationship management skills. Excellent leadership, communication, and conflict resolution capabilities. Strong delivery governance, planning, and risk management skills.

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Head of Technology, VCC