Head of Sales

As a Client Experience Manager at our boutique real estate company, you will play a crucial role in delivering a white-glove service experience for our High Net-Worth clients. Your focus will be on relationship stewardship, trust-building, and ensuring every client feels valued and understood. You will act as the bridge between clients, our sales team, and builder partners to ensure a premium experience at every stage. Key Responsibilities: - Own and manage the end-to-end client journey, from the first meeting through purchase, documentation, possession, and after-sales support. - Act as the trusted advisor for all clients, providing curated recommendations and tailored solutions. - Coordinate with builder partners, legal advisors, financial institutions, and internal teams to ensure a smooth and transparent process. - Anticipate client needs, resolve concerns proactively, and deliver a discreet, confidential, and seamless experience. - Organize and host exclusive client engagement events, walkthroughs, and community-building initiatives. - Maintain strong, long-term relationships with clients, positioning the agency as their go-to partner for premium real estate. - Provide insights to leadership on client expectations, market sentiment, and opportunities for enhancing the luxury experience. Desired Skills & Qualifications: - 8+ years of proven experience in handling HNI clients in luxury real estate, wealth advisory, private banking, or premium hospitality. - Exceptional communication, interpersonal, and presentation skills. - High emotional intelligence with the ability to manage sophisticated client expectations. - Strong understanding of real estate transaction processes (preferred, not mandatory). - A polished, professional presence with the ability to build credibility and trust quickly. - Discretion, integrity, and ability to handle confidential information. - Adept at relationship management tools/CRM platforms. Join us to represent exclusive projects from handpicked, premium builders, be at the forefront of luxury real estate experiences, and work in a boutique setup where your role has high visibility and impact. There are also opportunities to grow into leadership positions as we expand our client engagement ecosystem. Location: Punawale, Pune Experience: Minimum 8 years in Client Servicing / Relationship Management,