Customer Success Manager

Company Description Zepcruit transforms the traditional hiring process into a fast, flexible, and efficient experience. Our platform, leveraging advanced Agentic AI technology, connects job seekers swiftly with opportunities that align with their skills and goals while providing recruiters with a seamless and effective way to find the perfect match. Our approach emphasizes quick and meaningful connections, saving recruiters up to 97% time in the hiring process. With flexible scheduling and AI insights, Zepcruit aims to revolutionize recruitment, creating a dynamic experience for both job seekers and recruiters. Role Description This is a full-time role for a Customer Success Manager, located on-site in the Pune/Pimpri-Chinchwad area. The Customer Success Manager will be responsible for ensuring customer satisfaction, managing customer relationships, building rapport with clients, and driving customer retention. Daily tasks include providing exceptional customer service, resolving customer issues, analyzing customer data, and developing strategies to enhance customer loyalty and success. Qualifications Customer Satisfaction and Customer Service skills Strong Analytical Skills for data-driven decision making Expertise in Customer Retention and Relationship Building Excellent communication and interpersonal skills Ability to work independently and as part of a team Previous experience in a Customer Success or Account Management role is a plus Bachelor's degree in Business, Marketing, or a related field Show more Show less