Customer Service Associate Job

1 years

3 - 4 Lacs

Posted:2 months ago| Platform: Internshala logo

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Skills Required

Cold Calling Client Relationship Management (CRM) English Proficiency (Spoken) Hindi Proficiency (Spoken) Effective Communication Emotional intelligence

Work Mode

On-site

Job Type

Full Time

Job Description

About the job: Key responsibilities: 1. Respond to user queries via chat, email, or call in a timely, empathetic, and effective manner 2. Troubleshoot platform issues and escalate to tech team if required 3. Guide job seekers and recruiters through registration, interview setup, or platform usage 4. Maintain knowledge base documentation and suggest improvements for self-serve help 5. Initiate outbound calls emails or WhatsApp messages to leads primarily B2B recruiters 6. Clearly articulate Zepcruit's product benefits and convert interest into product demos or sign-ups 7. Follow up with leads and nurture them through the onboarding funnel 8. Maintain detailed records of outreach and progress in CRM tools 9. Build and maintain trust-based relationships with users and HR teams 10. Collect feedback and relay actionable insights to the product and sales teams 11. Ensure every recruiter onboarded feels supported and is nudged toward success Who can apply: Only those candidates can apply who: have minimum 1 years of experience Salary: ₹ 3,00,000 - 4,80,000 /year Experience: 1 year(s) Deadline: 2025-07-06 23:59:59 Other perks: Informal dress code, 5 days a week, Health Insurance Skills required: Cold Calling, Client Relationship Management (CRM), English Proficiency (Spoken), Hindi Proficiency (Spoken), Effective Communication and Emotional intelligence About Company: End to end platform for job seekers and recruiters using AI-powered interviews. Established in the year 2024, transforming the way people are hired.

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