Head of Retail Sales

Role Summary:

We are seeking a dynamic and entrepreneurial leader to head our Retail Sales function (B2C and B2B2C). This is a high-impact role with full ownership of top line growth across all consumer-facing channels. The ideal candidate will bring deep experience in building scalable revenue engines, leading teams, forging partnerships, and driving execution across digital and offline platforms.

Key Responsibilities:

1. Revenue Ownership

• Take end-to-end ownership of B2C and B2B2C sales strategy and execution.
• Drive revenue growth through new customer acquisition, retention, upsell, and cross-sell.
• Build and lead a high-performance sales team to deliver on aggressive monthly and quarterly targets.

2. Strategic Partnerships

• Identify and onboard ecosystem partners including aggregators, influencers, health platforms, wellness communities, etc.
• Strengthen distribution, brand visibility, and user acquisition via alliances.

3. Engagement & Gamification

• Partner with content and marketing to develop user engagement strategies – including gamification, reward systems, and milestone-linked nudges.
• Improve user LTV through consistent engagement and delight.

4. Product Collaboration

• Work closely with product & tech to co-create features that enhance user stickiness, conversion, and monetization.
• Translate frontline sales feedback into product priorities.

5. Operational Excellence

• Collaborate with customer success and operations to ensure seamless service delivery across all digital and physical channels.
• Establish SOPs and automation for communication, onboarding, and customer support.

6. Leadership & Vision

• Work directly with the founders to align retail sales efforts with overall company goals.
• Provide strategic input on growth models, product-market fit, and go-to-market plans.

Who You Are:

• 7–12 years of experience in consumer sales, ideally in Healthtech, fintech, edtech, or e-commerce.
• Demonstrated track record of building and scaling B2C or B2B2C sales engines.
• Hands-on experience with digital acquisition, performance marketing, CRM, and partnerships.
• Excellent communication, leadership, and execution skills.
• Passion for women’s health and building high-impact businesses in underserved markets.

Job Type: Full-time

Benefits:

• Provident Fund

Ability to commute/relocate:

• Okhla, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Retail sales: 10 years (Preferred)

Work Location: In person