Head of Retail Sales

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Department:

Reports To:

About HairOriginals

HairOriginals is India's fastest-growing premium human hair extensions brand proudly made in India and loved globally. Backed by Shark Tank India, we're on a mission to redefine beauty and confidence through 100% natural human hair solutions. With Experience Centres across major cities and aggressive expansion plans, we're looking for a retail leader who can drive profitability, scale operations, and create unmatched customer experiences across India.

Role Overview

We are seeking a Retail Head

You will lead end-to-end retail strategy from new store rollouts and location finalization to operations, profitability, customer experience, and team management.

Key Responsibilities

1. Strategic Retail Leadership

• Develop and implement the overall retail expansion strategy aligned with organizational goals.
• Identify potential new markets, evaluate catchment analysis, and finalize store locations based on revenue potential and ROI.

2. P&L and Financial Management

• Own complete P&L for all stores monitor sales, expenses, profitability, and ROI.
• Track and improve key metrics like average revenue per sq. ft., conversion rates, and store-level EBITDA.
• Prepare and manage budgets, forecasts, and cost control plans.
• Ensure healthy payback periods and optimal utilization of capex and opex.

3. Operations & Performance

• Oversee daily retail operations across 20+ stores ensuring smooth functioning and adherence to SOPs.
• Drive retail KPIs including footfall-to-sale conversion, customer retention, and cross-selling.
• Ensure efficient inventory management, visual merchandising, and operational excellence.
• Conduct regular audits and ensure compliance with company policies.

4. Team Leadership

• Build, mentor, and lead regional retail managers and store teams.
• Drive performance-based culture and ensure continuous upskilling of store staff.
• Collaborate cross-functionally with marketing, product, and HR for seamless execution.

Key Skills & Competencies

• Strong business and financial acumen (P&L, ROI, payback period, EBITDA management).
• Deep understanding of retail metrics
• Expertise in site selection, lease negotiation, and store rollout project management.
• Excellent leadership, communication, and stakeholder management skills.
• Proven track record in managing 20+ stores across multiple geographies.
• Strong analytical and decision-making skills.
• High sense of ownership and entrepreneurial mindset.

Qualifications

• Graduate/Postgraduate in Business, Retail Management, or related field.
• 12+ years of experience in retail management, preferably in beauty, fashion, or lifestyle sectors.
• Prior experience in managing P&L and multi-store operations is mandatory.

What We Offer

• Opportunity to lead retail expansion for a fast-growing D2C brand.
• Entrepreneurial freedom with measurable impact.
• Dynamic, high-growth, and innovation-driven environment.
• Competitive compensation with performance-linked incentives.

Please apply here or share your resume at [HIDDEN TEXT]