Job
Description
Role & responsibilities : 1. Store Expansion & Operational Strategy: Develop and execute strategies for store expansion across key locations in India. Oversee site selection, lease negotiations, and store setup, ensuring alignment with brand standards. Manage the pre-opening phase of new outlets, ensuring all operational processes are in place and the store is ready for launch. Collaborate with project teams during the construction and setup phases, ensuring timely delivery and adherence to quality standards. Monitor store performance and drive operational improvements post-launch. 2. New Outlet Pre-Opening Handling: Lead the preparation and execution of pre-opening activities for new stores, including overseeing store design, recruitment, inventory setup, and staff training. Manage timelines and coordinate efforts between the project, design, construction, and operations teams to ensure a smooth pre-opening process. Ensure all operational systems, technology, and procedures are in place before the store opening. Facilitate store mock-ups and test runs to ensure readiness for launch. 3. Customer Experience & Service Excellence: Define and enforce customer service protocols to provide a premium shopping experience. Work closely with sales and marketing teams to align operations with customer expectations. Implement CRM tools and analytics to track customer feedback and enhance service delivery. 4. Team Leadership & Training: Build, mentor, and lead a high-performing operations team across multiple locations. Develop training programs to enhance staff skills in customer service, sales, and product knowledge. Foster a culture of innovation, teamwork, and accountability within the organization. 5. Financial & Compliance Management: Develop and manage operational budgets, ensuring cost control and profitability. Ensure compliance with industry regulations, taxation policies, and legal requirements. Implement risk management strategies to safeguard business operations. 6. Project Management & Franchise Operations: Act as the key point of contact for the Directors of the Company and market franchise leadership. Collaborate with franchise leaders on various initiatives, ensuring that timelines are met through a documented follow-up roadmap. Spend time in the field with franchise partners to ensure operational knowledge is always current and relevant. 7. Process Improvement & Strategic Planning: Develop and implement strategies to improve operational efficiency and contribute to the companys growth. Assess, develop, and implement efficient operational processes to ensure consistency and scalability. Adapt strategies and processes in response to dynamic business environments and changing operational needs. 8. Customer Satisfaction & Problem Solving: Oversee customer service and ensure the highest standards of satisfaction across all locations. Address customer concerns promptly and implement solutions to resolve issues. Apply root cause analysis to drive consistent operational changes and improvements. 9. Marketing Strategy & Revenue Growth: Collaborate with PR Team to develop and implement promotional strategies aimed at increasing footfall and sales. Identify new opportunities for marketing campaigns to drive brand visibility and customer engagement. Leverage digital marketing, loyalty programs, and partnerships to enhance revenue streams. Use data and analytics to optimize marketing spend and ensure return on investment (ROI). Develop sales strategies to cross-sell and up-sell products, ensuring increased average order values (AOV) and customer retention. Preferred candidate profile Education: Bachelor's/Masters degree in Hotel/Hospitality Management and Business Administration, Retail Management, Marketing, or a related field. Experience: 12-15 years of experience in retail operations, with expertise in QSR, luxury brands, or International Brand Franchise management. Proven track record in store expansion, opening new outlets, and operational efficiency. Experience in new outlet pre-opening management, including project coordination, site setup, and staff onboarding. Strong commercial acumen, analytical thinking, and problem-solving abilities. Strong leadership, negotiation, and stakeholder management skills. Ability to influence senior leaders internally and externally. Excellent communication and interpersonal skills, with the ability to lead diverse teams effectively. Ability to work in a fast-paced, high-growth environment and drive business scalability. Additional Desired Skills: Project Management: Experience managing cross-functional projects with multiple stakeholders, particularly in new outlet openings. Adaptability: Ability to pivot strategies in response to market changes or operational challenges. Attention to Detail: High level of organizational skills with the ability to manage complex tasks and projects. Financial Management: Budget management and financial planning experience to ensure profitability and cost control. Customer-Centric: Strong focus on delivering exceptional customer service and ensuring a premium shopping experience. Marketing Expertise: Solid understanding of marketing strategies and techniques to boost brand awareness and increase sales. Perks and benefits Health Insurance Provident Fund Paid Sick Time Paid Time Off Life Insurance Leave Encashment
