Head of Incident & Business Continuity

The Head of Incident Management and Business Continuity is responsible for a holistic management process that identifies potential threats and the impacts to business operations those threats, if realized, might cause, and which provides a framework for building organization resilience, with the capability of an effective response that safeguards the interest of key stakeholders, reputation, brand and value-creating opportunities

Specifically, you will:

• Define and maintain an ISO compliant Business Continuity Plan (BCP) with documented procedures that guide an organization to respond, recover, resume and restore to a pre-defined level of operation following a disruption.
• Expertly lead through incidents to minimize their impact, ensure adequate Recovery of the Business and Business Continuity. This will include clear management and prioritisation of resources and activities to help the business achieve recovery of client delivery and market position.
• Deliver excellent top leadership level engagement, communication and training with effective and economical incident management and business continuity / recover features.
• Define and maintain allocated team’s and person’s roles in incident management and business continuity with their deputies and ensure adequate training is successfully undertaken and completed.
• Testing and maintaining the incident management and business continuity programme in other aspects including regular review and assessment of the plan and following material change to the business, testing of the BCP to ensure it works as expected and identifies weakness and areas of improvement (including but not limited to subcontractor and vendor level, IT & data back-ups, or personal changes).
• As a senior leader, you will also be responsible for driving change when necessary, delivering communications and directions to the team in supporting the development and engagement of employees at all levels.
• Drive a culture of compliance and risk control to mitigate financial, operational and reputational risks.
• Ensure the company maintains the highest Environmental, Sustainability and Governance (ESG) standards.

PROFILE

• You are a subject matter expert in incident management and business continuity with strong technology, cyber and vendor-risk knowledge.
• Extensive experience in driving resilience for client services or fund administration businesses.
• A motivation to built on the role and develop operational resilience to meet the expectations of our clients and regulators alike.
• Strong understanding of global financial services regulations and technology trends.
• You will demonstrate super business insight and commercial acumen combined with strong technical expertise, analytical problem-solving skills
• Hands-on leader capable of taking on a wide range of tasks with humility and flexibility.
• You will possess strong interpersonal skills – influencing and building trust quickly, navigating complexity and ambiguity with confidence and negotiating with tenacity and focus. You will be decisive and persuasive to achieve the results and adept at engaging with colleagues and high-profile clients.
• You will have a proven track-record of working autonomously in a matrixed organization and demonstrate strong partnering skills, using them to build internal networks to achieve your objectives.
• You will have an intellectual curiosity and a global mind-set, allowing you to partner effectively across your region and beyond with agility and flexibility. You will challenge the current status quo to improve things, acting as a change agent to drive the business forward.
• You will have high energy and passion to drive the business and positively influence others, you will avoid complacency and strive for the business to succeed, acting quickly to tackle any issues
• You will be adept at managing competing demands on your time, actively prioritizing and remaining calm under pressure while navigating complexity and challenges with confidence and resilience.
• Possess personal learning agility and an ability to adopt and champion new skills and ways of working to role model and inspire others.
• You will demonstrate a strong commitment to high integrity and ethics

KEY RELATIONSHIPS

• Regional Executives, Leaders, Directors and Senior Managers
• IT, Marketing, Facilities, Operations and Human Resources