Position Purpose Within the Global Banking Client Management division of BNP Paribas CIB, Client Service Support teams objective is to provide our clients with a top of the range service
The Audit Request team is responsible for the production and distribution of audit confirmationsto Auditors for Global Banking products and Corporate Banking products for the APAC regions.
The team is also the entry point for any enquiry from clients and auditors regarding their Audit confirmations for the scope of products mentioned above. The team interacts on a regular basis with the big 4 (Deloitte, PWC, E&Y & KPMG) as well as hedge funds such as BlackRockAnd PIMCO.
Responsibilities
1.?Core Responsibilities
1.1?Client-Facing & Operational Responsibilities
-
Manage client- and auditor-queries
concerning audit confirmations, ensuring all requests are resolved within agreed SLAs. -
Maintain relationships with VIP clients
and ensure a -of-the-range service experience. -
Produce, validate and distribute audit statements
across all relevant asset classes (e.g., Fixed Income, Equities, Derivatives). -
Parameterize audit reports
in core systems (e.g., Bloomberg, internal portals) in accordance with current procedures and product-specific guidelines. -
Execute daily controls
(reconciliation, exception handling, audit trail maintenance) and monitor distribution channels
(e-mail, secure file-transfer, portals). -
Continuously improve operational efficiency
propose, design and champion automation or workflow enhancements.
1.2?Project Management & Process Migration
Lead end-to-end migration
of audit-confirmation processes from on-shore to the ISPL delivery center, ensuring knowledge transfer, risk mitigation, and service continuity.
Develop and maintain migration road-maps
, including scope definition, timeline, resource allocation, stakeholder communication plan, and post-migration monitoring.
Coordinate cross-functional project teams
to deliver migration milestones on time and within budget.
Own project governance
prepare status reports, risk registers, issue logs, and escalation matrices for senior leadership.
Implement change-management activities
(training, SOP updates, communication) to embed new processes across all sites.
Track and report key performance indicators (KPIs)
for the migrated process (turn-around time, error rates, client satisfaction).
1.3?Team Management & Leadership
-
Supervise a team of analysts
(or as required) providing day-to-day guidance, performance coaching, and career development. -
Define clear objectives and KPIs
for each team member aligned with service-level targets and project deliverables. -
Conduct regular one-to-one and team-wide reviews
, delivering constructive feedback and recognizing high performance. -
Foster a collaborative, innovative culture
encourage knowledge-sharing, continuous learning, and proactive problem-solving. -
Participate in recruitment, onboarding and training
, ensuring the team has the requisite technical and behavioral competencies. -
Act as escalation point
for complex client issues, operational incidents, and project-related queries.
1.4?Contributing & Collaborative Responsibilities
Area
Contribution
Internal Network
Partner with Relationship Managers (RMs), Credit, CSD, and Marketing teams to capture client needs and translate them into operational improvements.
Systems & Tools
Propose enhancements, participate in User Acceptance Testing (UAT) and support the rollout of new functionalities.
Operational Risk
Identify, assess and mitigate risks associated with audit-confirmation processes; support the creation of controls and contingency plans.
Knowledge Transfer
Mentor junior staff and share best practices across the APAC footprint.
2.?Technical & Behavioral Competencies
Core Competency
Required Level
Global Markets & Banking Ops (client-facing)
15+?years
End-to-end operational processes (pre- & post-trade)
Advanced
Financial Institutions & Global Banking products
Strong (advantageous)
Project Management (waterfall & agile)
Proven experience (min. 1?project)
Process Migration (on-shore ? off-shore)
Demonstrated delivery
Stakeholder Management (senior & cross-functional)
Strong influencing skills
Communication (verbal, written, presentation)
Excellent
Analytical & problem-solving
High
Team Leadership & People Development
Experience managing 4-6 direct reports
Microsoft Office (PowerPoint, Excel) Advanced
Required
English fluent (written & spoken)
Required
Specific Qualifications (if required) 2+ years in a client facing role
Degree in Finance, Business or Mathematics; post-graduate degree in Business or Finance.
Expert in English language (verbal and written)
Advance knowledge of Microsoft PowerPoint and Excel suite
Skills Referential
Behavioural Skills : (Please select up to 4 skills)
Client focused
Ability to collaborate / Teamwork
Communication skills - oral & written
Ability to synthetize / simplify
Transversal Skills: (Please select up to 5 skills)
Ability to develop and adapt a process
Ability to understand, explain and support change
Education Level:
Master Degree or equivalent
Experience Level
At least 15 years
