Head of Analytics

• Manage the intake, prioritisation, and resolution of reporting feature requests and bugs.
• Collaborate cross-functionally to define and refine reporting requirements and acceptance criteria.
• Provide oversight on user acceptance testing (UAT) and ensure the quality and functionality of reporting deliverables.
• Supervise team members, provide guidance, and ensure alignment with departmental goals.
• Maintain internal and external documentation for reports and reporting frameworks.
• Drive initiatives to enhance the overall usability and user experience of the reporting suite, focusing on key areas like data integrity, report performance, and workflow automation.
• Leverage data on report usage, performance metrics, and development lifecycles to drive strategic decisions and continuous improvement for the entire reporting platform.
• Serve as a liaison between technical and non-technical stakeholders to translate business needs into reporting solutions.
• Help drive Quality initiatives by way of detailed test plans, test cases, and oversee UAT test and regression testing to prevent downstream issues
• Own Bug Diagnosis and Resolution - Act as the first line of defence for incoming bugs. Lead technical diagnosis of new issues, document findings, and ensure their prioritisation and resolution adhere to company SLA policies.
• Facilitate all agile ceremonies in coordination with the engineering team.
• Lead the development, maintenance, and optimisation of client-facing standard reporting solutions at Entrata.
• Help define requirements for any customer-specific reports
• Amplitude and Product usage reporting
• Intersection of Suites Product Reporting and cross-product synergies
• Marketing Analytics reporting
• Help with internal reporting needs around R&D operations, product planning
• FP&A Reporting support
Essential Functions
• Lead and prioritise multiple reporting projects to ensure timely and high-quality deliverables.
• Standardize our data gathering and reporting tech stack to ensure scalability and ease of adoption.
• Communicate effectively across cross-functional teams and stakeholders.
• Interpret complex data and reporting requirements into actionable development plans.
• Manage and support the performance and development of direct reports.
• Ability to prioritise tasks effectively by meeting deadlines and managing workload efficiently.
• Maintain professional interaction with internal and external stakeholders
• Ability to work in a fast-paced and high-stress environment
• Establish a framework for success by defining, tracking, and visualising key team metrics (e.g., report adoption, data quality, resolution time) through automated, real-time dashboards.

Minimum Qualifications

• Strong analytical skills and attention to detail.
• Experience managing reporting initiatives in a product or SaaS environment.
• Proficiency with SQL and reporting tools (e.g., Excel, Google Sheets)
• Effective verbal and written communication skills, including the ability to communicate with both technical and non-technical audiences
• Proven ability to lead teams and coordinate across functions in a fast-paced environment

Preferred Qualifications

• Bachelors degree in Accounting, Computer Science, Statistics, Business Analytics, or a related field.
• 12+ years of experience in engineering, reporting, data analysis, or related functions, including experience in people management or team leadership
• Experience working with agile teams and collaborating with product and engineering functions.