Head - Business Delivery

Greetings from Good Insurance Brokers Pvt Ltd.
We are hiring for Sr. Manager - Business Delivery (B2B)

Experience: 7 - 15 yrs
Job Location : Chennai

Key Responsibilities:

• Service Delivery and Operations Management: Oversee the "Pan India" daily operations of motor insurance delivery, ensuring services are provided within agreed-upon Service Level Agreements (SLAs), quality, and budget.
• Process Improvement and Efficiency: Initiate and lead process improvement initiatives, focusing on process excellence, cost optimization, and leveraging technology to increase productivity and efficiency.
• Stakeholder and Client Relationship Management: Build and maintain strong relationships with internal departments (sales, claims, IT, compliance) and external partners (Insurers, Agents & service providers) to ensure seamless service and alignment with business objectives.
• Risk and Compliance Management: Implement and monitor policies and procedures to mitigate regulatory, legislative, and operational risks. Ensure all motor insurance activities comply with industry regulations and internal policies.
• Team Leadership and Development: Manage and mentor a team, providing leadership, setting objectives, conducting performance reviews, and facilitating training and development to ensure a high-performing team.
• Project and Program Management: Lead the design, development, and delivery of strategic projects and programs within the motor insurance domain, ensuring they are completed within agreed timescales and budgets.
• Performance Monitoring and Reporting: Define, track, and report on key performance indicators (KPIs) and metrics related to delivery performance, risk exposure, and client satisfaction to senior management.
• Underwriting Collaboration: Collaborate with the motor underwriting department, providing input on market trends and client feedback to ensure competitive and compliant product offerings and pricing.

Required Skills and Qualification:

• Extensive experience (typically 7-10+ years) in the insurance industry, with a strong focus on motor insurance, operations, and service delivery.
• Proven experience in a managerial or leadership role.
• Experience in handling large teams or multiple delivery streams.

Skills:

• Deep understanding of motor insurance products, industry dynamics, and regulatory requirements.
• Strong leadership, people management, and team-building abilities.
• Excellent analytical, problem-solving, and decision-making skills.
• Exceptional communication, negotiation, and stakeholder management skills.
• Proficiency in insurance software, CRM tools, and data analysis.
• Strategic thinking with an innovation focus, including exposure to automation and process re-engineering.

Qualifications:

• A Bachelor's degree / Post Graduation in Finance, Business Administration, or a related field is typically required.

Preferred Background: General Insurance / Banking / NBFC / Loans industry.

Language Proficiency: English, Hindi, Telugu

Interested Candidates pls send your resume to recruit.hiringteam@gmail.com

Regards
Hiring Teamemail: recruit.hiringteam@gmail.com

Job Types: Full-time, Permanent

Pay: ₹60,000.00 - ₹80,000.00 per month

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Health insurance
• Internet reimbursement
• Provident Fund

Work Location: In person