Head Barista/Beverage Manager

Location:

Department:

Reports To:

Role Summary:

Head Barista / Beverage Manager

Key Responsibilities:

Operational & Team Leadership

• Lead, train, and mentor a team of baristas across shifts and outlets (if multi-location).
• Oversee daily beverage operations, ensuring consistency, speed, and excellence in service.
• Maintain high standards of cleanliness, hygiene, and bar organization in line with brand SOPs.
• Create and manage shift schedules, training calendars, and team performance plans.

Menu Development & Beverage Innovation

• Design and develop seasonal beverage menus – coffee, non-coffee, and other in-house beverages.
• Partner with chefs for beverage pairings and experiential offerings (e.g., tasting menus, flights).
• Experiment with new brewing techniques, ingredients, and customer preferences to keep offerings fresh and competitive.
• Conduct regular sensory evaluations and recipe calibrations.

Training & Quality Control

• Develop and implement barista training modules (espresso basics, latte art, customer interaction, etc.).
• Conduct routine quality checks – taste, temperature, presentation, and overall beverage standards.
• Organize regular tasting sessions and upskilling workshops.

Vendor & Inventory Management

• Liaise with roasters, suppliers, and vendors to source high-quality beans, teas, and beverage components.
• Oversee procurement, inventory, and cost control of all bar-related ingredients and tools.
• Monitor equipment upkeep and coordinate with service vendors for maintenance and repairs.

Customer Experience & Brand Building

• Engage with guests to create personalized beverage experiences and build regular clientele.
• Support marketing efforts by contributing beverage ideas for campaigns, social content, and launches.
• Represent the brand at coffee events, tastings, or industry collaborations when needed.

Skills & Experience:

• 4–6 years of experience in specialty coffee / beverage service, with 1–2 years in a leadership role.
• Strong technical knowledge of espresso machines, grinders, brew methods (V60, Chemex, AeroPress, etc.).
• Proven ability in recipe development, flavor profiling, and sensory evaluation.
• Excellent leadership, communication, and people management skills.
• Experience in inventory control and vendor negotiations.
• A flair for customer engagement and hospitality.
• Barista certification (e.g., SCA or equivalent) is a plus.