Customer Care Executive

Job Description

Position: Customer Care Executive Brand: Dough & Cream – Bakery & Cafe About Dough & Cream: Dough & Cream is an emerging bakery and café brand making waves across Delhi NCR with its irresistible blend of handcrafted desserts, artisanal cakes, gourmet coffee, and a thoughtfully curated food menu. Known for its high-quality ingredients, elegant presentation, and warm ambiance, Dough & Cream is quickly becoming the go-to spot. Whether it’s a celebration cake, a cozy coffee break, or a quick savoury bite, we bring a little joy to every plate and a lot of heart to every experience. What You’ll Be Doing: Handling in-bound calls for all locations. Help guests choose the perfect cakes and process the orders efficiently .• Take and manage orders – end to end. Suggest best-sellers and offers like a sales pro. Handle feedback gracefully and solve customer issues smoothly Keep basic records using MS Office (Word & Excel). You’re a Great Fit If: You speak fluent English and can hold a friendly, confident conversation. You enjoy selling and can convince people. You’re polite, professional, and calm—even during the rush hour You’re eager to learn, grow, and be part of a fun, fast-paced environment Perks of the Job: Work with a fun and passionate team Plenty of cake, coffee, and sweet conversations Growth opportunities as we grow our brand Staff discounts Location: Janakpuri, New Delhi | Joining: Immediate Job Types: Full-time, Permanent Pay: Up to ₹25,000.00 per month Benefits: Food provided Provident Fund Schedule: Fixed shift Supplemental Pay: Overtime pay Performance bonus Yearly bonus Language: Hindi (Preferred) English (Preferred) Work Location: In person Speak with the employer +91 7011538082