Hardware asset management - Servicenow

Job Description

Exp : 7yrs to 10yrs Key Responsibilities: 1. Solution Design & Documentation • Lead the requirement gathering sessions with stakeholders from Architecture, Procurement, ServiceNow, OSS Cluster Leads, OEM and business teams. • Develop detailed Solution Design Documents (SDDs) covering asset lifecycle workflows, data models, integrations, and automation requirements for: Servers, Network Devices, Mobile Devices, Display Devices, IP Phones • Translate business and technical requirements into HAM design specifications aligned with industry best practices. 2. Enhancement of Phase 1 (Desktops & Laptops) • Enable and optimize integration with SAP for financial and procurement data alignment. • Integrate with OEM portals to support catalog management, asset onboarding, and real-time asset tracking. Should posses API integration knowledge. • Streamline hardware ordering and delivery processes by working closely with OEMs and procurement teams. 3. Stakeholder Engagement & Collaboration Collaborate with: • Enterprise Architecture for compliance with IT standards and frameworks. • Device Management & Operations for real-world asset lifecycle alignment. • Procurement for catalog, ordering, and delivery alignment. • OEM Partners for catalog publishing and delivery automation. • Change Management & Incident Management teams to design interfaces between HAM and operational ITSM modules. • IGA Teams to understand and capture Joiner-Mover-Leaver (JML) processes for potential integration with HAM. 4. Technical Design & Best Practices • Design interface mechanisms between HAM and Change/Incident modules in ServiceNow • Define and implement automations, triggers, and workflow improvements across asset onboarding, movement, and retirement processes. • Over see Dev UAT and movement to production • Recommend and embed HAM best practices into solution design, focusing on scalability, automation, and audit readiness. 5. Governance & Reporting • Ensure asset management design complies with audit, security, and operational policies. • Define data quality checks and support reporting/visualization requirements for leadership and stakeholders. Show more Show less