About is India's first and leading Ayurvedic Fertility Clinic, transforming reproductive health through the science of Ayurveda. Since our inception in 2019, we've rapidly scaled from 0 to ?100 Cr in revenue, empowering over 7 lakh women and couples across India.
We're Now On a Bold Mission
- Serve one crore couples
- Open 200+ Ayurvedic Fertility Clinics in 100 cities
- Triple our revenue by 2026
With 45 clinics already operational and five more launching every month, we're building a purpose-driven team of 1,000+ people to redefine how the world approaches reproductive wellness.Recognised as a Great Place to Work, Gynoveda offers a fast-paced, ambitious, and deeply fulfilling career environment.Role General Manager Service Quality and TrainingReports To: Director OperationsTeam Size: 10 plusWork Days: Monday to FridayLocation: Malad (Mindspace), Mumbai OnsiteIndustry: Health and WellnessFunction: Service Quality, Training, Clinical Operations
Your Mission
As Gynoveda scales from 50 to more than 200 fertility clinics, you will play a critical role in driving service excellence, improving clinical outcomes, and building team capabilities across the network. Your mission is to:
- Standardise service quality across all clinics by reducing the performance gap between top, average, and newly launched centres
- Improve medical efficacy and conception success rates
- Enhance patient satisfaction and strengthen the doctor-patient consultation experience
What You Will Own
- Service Quality
- Design and implement standard operating procedures, workflows, and systems to ensure consistent patient care across all clinics
- Build structured service frameworks to create a high-quality doctor-patient consultation experience.
- Codify clinical protocols for diagnosis and prescription to drive ethical and successful medical outcomes
Apply Six Sigma And DMAIC Methodology To
- Benchmark performance across top and low-performing clinics
- Conduct a detailed Root Cause Analysis
- Identify performance gaps and implement corrective actions
- Create a Best Practices Playbook to uplift underperforming clinics
- Design new clinic rollout checklists to reduce gestation time and accelerate break-even timelines
- Lead the internal audit and compliance team to ensure service consistency and protocol adherence
- Detect and prevent any fraudulent practices or shortcuts that could artificially boost performance metrics
- Training and Capability Building:
- Design and deliver structured training modules for:
- Doctors
- Front office and clinic staff
- Focus areas include product knowledge, technical skills, consultation techniques, and the effective use of digital tools.
- Conduct Training Needs Identification to build customised upskilling plans
- Launch managerial and behavioural development programs for clinic leaders to improve people and performance outcomes
Ideal Candidate 8 to 12 years in healthcare business process management, clinical quality, hospital operations, or healthcare training rolesMust have worked in multi-location healthcare environments such as hospital chains, diagnostic networks, or fertility centres
Proven Expertise In Driving
- Quality improvement programs
- Capability-building initiatives for field and clinic or PGDM in Healthcare or Operations
Preferred MBBS, or a Pharma Sigma Green or Master Black Belt Mandate
Must-Have Skills
- Designing SOPs, service frameworks, and clinical protocols
- Application of Six Sigma, Root Cause Analysis, and performance benchmarking
- Training development using adult learning principles, with classroom and on-the-job methodologies
- Strong communication, coaching ability, and stakeholder collaboration
- Ability to interpret data and apply insights for continuous improvement
Why Join Gynoveda?
- Purpose-Driven Impact: Build and scale India's largest Ayurvedic fertility care ecosystem
- Pioneer Exposure: Be part of a bold brand that is shaping the future of healthcare
- Leadership Role: Influence medical and operational outcomes for more than 200 clinics and over one crore patient journeys
- Culture of Ownership: Join a Great Place to Work-certified organisation that values ambition, agility, and collaboration
Ready To Transform Healthcare At Scale
Join us in redefining reproductive wellness through the principles of Ayurveda. If you're passionate about quality, training, and driving results at scale, we'd love to connect with you.(ref:iimjobs.com)
