Guest Service Associate - Front Office

We are looking for a highly skilled and motivated Guest Service Associate to join our team in the front office. The ideal candidate should have 0-1 year of experience.

• Manage front office operations, including handling guest inquiries and resolving issues professionally.
• Provide exceptional customer service by being courteous, attentive, and responsive to guests' needs.
• Maintain accurate records of guest interactions, transactions, and feedback.
• Collaborate with other departments to ensure seamless service delivery.
• Stay updated on company policies, procedures, and product knowledge to provide informed support.
• Participate in ongoing training and development programs to enhance skills and performance.

• Excellent communication and interpersonal skills are required to interact effectively with guests and colleagues.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Strong problem-solving skills with a focus on finding solutions that meet guest needs.
• Basic computer skills and proficiency in using software applications relevant to front office operations.
• A high level of energy, enthusiasm, and commitment to delivering outstanding customer experiences is essential.
• Flexibility and adaptability to changing situations and priorities.