Guest Service Associate

Job Description

Job Title: Guest Service Associate Department: Front Office / Guest Services Location: Club Concierge Services India Private Limited, Bangalore Experience Required: 1 to 4 Years Reports To: Front Office Manager / Guest Services Manager Job Summary: We are seeking a professional and customer-focused Guest Service Associate with 1 to 4 years of experience in the hospitality industry. The ideal candidate will play a key role in creating a positive guest experience by delivering exceptional service, ensuring smooth check-in/check-out procedures, and responding to guest needs with efficiency and care. Key Responsibilities: Warmly welcome guests upon arrival and assist with the check-in/check-out process Provide accurate information about the hotel, its services, local attractions, and directions Handle guest inquiries, requests, and complaints in a prompt and courteous manner Maintain up-to-date knowledge of room rates, packages, and promotions Process guest payments, post charges, and issue receipts accurately Coordinate with housekeeping, room service, and other departments to meet guest expectations Ensure the front desk and lobby areas are clean, organized, and welcoming at all times Follow all hotel policies and procedures, including safety and security protocols Maintain guest records and reservations accurately in the hotel management system Upsell hotel amenities and services to enhance the guest experience Qualifications and Experience: 1 to 4 years of experience in a front office or guest-facing role in the hospitality industry Degree or diploma in Hotel Management, Hospitality, or a related field preferred Proficiency in English; knowledge of additional languages is a plus Familiarity with hotel property management systems. Strong interpersonal and communication skills Ability to handle high-pressure situations with a calm and professional attitude Flexible to work in shifts, weekends, and holidays Key Attributes: Friendly, approachable, and service-oriented personality High attention to detail and accuracy Good organizational and multitasking abilities Team player with a positive attitude Passionate about delivering exceptional guest service Compensation and Benefits: Competitive salary based on experience Incentives and service charge. Staff meals and uniform provided Health insurance and other employee benefits Training and career advancement opportunities Interested candidate please apply/share CV to hr@clubconcierge.in