24 Guest Relationship Jobs

Responsibilities: Providing help and advice to visiting customers in case any help they ask for. Communicating courteously with customers by telephone, email and face to face. Investigating and solving customers' problems. Handling customer complaints or any crises, such as security issues or a customer being taken ill. Make customers aware of non-accessibility in an under-construction unit. Liaise with Security team in case of lost and found and communicate with customer. Keeping accurate records of discussions or correspondence with customers. Writing reports on analyzing the customer service, that Property provides. Ensure completion if the activities with respect to the job requests /work orders and acknowledge by the complainants /recipients/ tenants Maintain complaint tracker (Manual & Electronics) Developing feedback or complaints procedures for customers to use. Get customer feedback and liaise with Customer Relationship Manager for any remedial action. Inform Housekeeping team in case of any untidiness found or any complaint received from customer Inform Security and Help Desk in case of any untoward incident. Perform all work as assigned by the Assistant Property Manager/ Customer relationship manager as deemed necessary to maintain and operate the Property at an optimum level. Who are we looking for? Education: Diploma/Graduation in any stream with 2-3 yrs. Experience with customer management. Skills: Team Player Good communication and interpersonal skills Ability to effectively communicate and coordinate the work of assigned areas of responsibility Note: Preference will be given to candidates with prior experience in residential properties and those who are available to join immediately. If this role sounds interesting to you, please email your CV at - vanshika.hadawale@godrejliving.co.in

Job Summary The Patient Relationship Executive (PRE) acts as the primary point of contact for patients and their attendants, ensuring a seamless, empathetic, and efficient experience from admission through discharge. The PRE facilitates communication between patients, families, and clinical/non-clinical teams, ensuring patient satisfaction, resolving concerns promptly, and supporting hospital operations to deliver high-quality patient-centric care. Key Responsibilities Patient Admission & Registration Guide patients and attendants through the registration and admission process. Accurately collect, verify, and enter patient demographic and insurance details. Educate patients on hospital policies, billing estimates, and services. Patient Coordination & Support Serve as the primary liaison between patients, their families, and hospital departments. Ensure timely updates to patients/attendants about treatment plans, appointments, and procedures. Assist in scheduling consultations, diagnostics, and follow-ups. Key Skills and Competencies Strong interpersonal and communication skills in Telugu and English (verbal & written) Empathy, patience, and customer-oriented attitude Ability to multitask and work under pressure in a fast-paced hospital environment Attention to detail and data accuracy Problem-solving and conflict resolution skills Familiarity with hospital information systems (HIS) and MS Office

We are looking for Smart Female Candidate with good communication & inter personal skills, problem solving and great at coordinating works. Role & responsibilities Welcome visitors by greeting them, in person or the telephonic, answering and referring inquiries. Managing Administrative tasks like courier inward & outward entries, bill entries & verification. Additional assistance as and when required in HR & Admin department. Direct visitors to the appropriate person and office. Answer, screen and forward incoming phone calls. Ensure reception area is tidy and presentable, with all necessary stationery and material. Provide basic and accurate information in-person and via phone/email Receive, sort and distribute daily mail/deliveries Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges) Order front office supplies and keep inventory of stock . Keep updated records of office expenses and costs. Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing. Preferred candidate profile Proven work experience as a Receptionist or similar role Proficiency in Microsoft Office Suite Hands-on experience with office equipment (e.g. fax machines and printers) Professional attitude and appearance Excellent written and verbal communication skills Ability to be resourceful and proactive when issues arise Multitasking and time-management skills, with the ability to prioritize tasks Customer service attitude Perks and benefits As per industry norms

Job description Were offering an exciting Apprenticeship Program for Hotel Managers where you'll gain real-world experience managing hotel operations, guest services, and team coordination all while learning from seasoned industry professionals. Key Responsibilities: * Manage daily hotel operations including front desk, housekeeping, food & beverage, and maintenance. * Ensure the highest standards of guest service and satisfaction. * Oversee financial activities including budgeting, forecasting, and cost control. * Hire, train, and lead a high-performing team. * Implement policies and procedures to maintain compliance with health, safety, and licensing standards. * Handle guest complaints and resolve issues in a timely and professional manner. * Collaborate with marketing and sales teams to drive occupancy and revenue. What You'll Get: Hands-on training at live hotel properties 1-year government-recognized apprenticeship program Certificate upon completion Opportunity for a long-term role based on performance Who Can Apply: Freshers or candidates with background in Hotel Management / Hospitality Willing to work in rotational shifts and on-ground operations Ready to relocate, if required Eager to learn and grow in the hospitality domain Interested candidates can apply by sharing the following details: Updated CV/Resume Current CTC Notice Period Current Location Please share your details at 8529248510 or reply to this message. Role: Hotel / General ManagerIndustry Type: Hotels & RestaurantsDepartment: Food, Beverage & HospitalityEmployment Type: Full Time, PermanentRole Category: Front Office & Guest ServicesEducationUG: Any Graduate

• Hotel/Hospitality background only. • Work as point of contact between key clients and internal teams. • Addressing and resolving key clients' complaints. • Client management/operation of IT food tech Cafeteria. • To priorities business priorities. Required Candidate profile • Exceptional communication, interpersonal, and problem-solving abilities • Ability to build rapport with key clients. • Hospitality Experience • Urgent joiner WhatsApp: 9971022627

Responsibilities: Create an exceptional concierge experience for high-profile clients. Welcome guests with grace, maintain a sophisticated environment, manage premium hospitality, and ensure every interaction reflects discretion and excellence.

Min 1 year relevant experience Day shift Location - Gurgaon 6 days working Salary upto 28k Call Fatima - 9990683423

We are seeking preferable male candidates, energetic, self-motivated Front Office personnel. Front Desk Executive's responsibilities include welcoming guest, answering phone, keeping records, scheduling meetings, and supporting administrative duties.

Roles and Responsibilities: Customer Engagement: Welcome and greet clients visiting the project site, ensuring a warm and positive first impression. Lead Tagging: Tag leads in software for smooth assignment of leads. Administration: Should handle Administration at the site level. Coordinate with relevant departments to provide timely responses. Customer Feedback: Gather client feedback post-visits and share insights with the sales and marketing teams for continuous improvement. Professionalism: Maintain a clean, presentable appearance and demonstrate excellent communication and interpersonal skills at all times. Team Collaboration: Work closely with the on-site team to provide seamless service and maintain high standards of customer satisfaction. Requirements: Bachelor's degree or equivalent in any field 1-2 years of experience in customer service or client-facing roles, preferably in the real estate sector. Excellent communication skills, both verbal and written. Ability to work weekends Strong organizational and multitasking abilities Role & responsibilities

Job Title: Guest Service Associate Department: Front Office / Guest Services Location: Club Concierge Services India Private Limited, Bangalore Experience Required: 1 to 4 Years Reports To: Front Office Manager / Guest Services Manager Job Summary: We are seeking a professional and customer-focused Guest Service Associate with 1 to 4 years of experience in the hospitality industry. The ideal candidate will play a key role in creating a positive guest experience by delivering exceptional service, ensuring smooth check-in/check-out procedures, and responding to guest needs with efficiency and care. Key Responsibilities: Warmly welcome guests upon arrival and assist with the check-in/check-out process Provide accurate information about the hotel, its services, local attractions, and directions Handle guest inquiries, requests, and complaints in a prompt and courteous manner Maintain up-to-date knowledge of room rates, packages, and promotions Process guest payments, post charges, and issue receipts accurately Coordinate with housekeeping, room service, and other departments to meet guest expectations Ensure the front desk and lobby areas are clean, organized, and welcoming at all times Follow all hotel policies and procedures, including safety and security protocols Maintain guest records and reservations accurately in the hotel management system Upsell hotel amenities and services to enhance the guest experience Qualifications and Experience: 1 to 4 years of experience in a front office or guest-facing role in the hospitality industry Degree or diploma in Hotel Management, Hospitality, or a related field preferred Proficiency in English; knowledge of additional languages is a plus Familiarity with hotel property management systems. Strong interpersonal and communication skills Ability to handle high-pressure situations with a calm and professional attitude Flexible to work in shifts, weekends, and holidays Key Attributes: Friendly, approachable, and service-oriented personality High attention to detail and accuracy Good organizational and multitasking abilities Team player with a positive attitude Passionate about delivering exceptional guest service Compensation and Benefits: Competitive salary based on experience Incentives and service charge. Staff meals and uniform provided Health insurance and other employee benefits Training and career advancement opportunities Interested candidate please apply/share CV to hr@clubconcierge.in

Job Title: Hotel Relationship Manager Department: Front Office / Guest Services Location: Club Concierge Services India Private Limited, Bangalore Experience Required: 1 to 4 Years Reports To: Front Office Manager / Guest Services Manager Job Summary: We are seeking a professional and customer-focused Hotel Relationship Manager with 1 to 4 years of experience in the hospitality industry. The ideal candidate will play a key role in creating a positive guest experience by delivering exceptional service, ensuring smooth check-in/check-out procedures, and responding to guest needs with efficiency and care. Key Responsibilities: Warmly welcome guests upon arrival and assist with the check-in/check-out process Provide accurate information about the hotel, its services, local attractions, and directions Handle guest inquiries, requests, and complaints in a prompt and courteous manner Maintain up-to-date knowledge of room rates, packages, and promotions Process guest payments, post charges, and issue receipts accurately Coordinate with housekeeping, room service, and other departments to meet guest expectations Ensure the front desk and lobby areas are clean, organized, and welcoming at all times Follow all hotel policies and procedures, including safety and security protocols Maintain guest records and reservations accurately in the hotel management system Upsell hotel amenities and services to enhance the guest experience Qualifications and Experience: 1 to 4 years of experience in a front office or guest-facing role in the hospitality industry Degree or diploma in Hotel Management, Hospitality, or a related field preferred Proficiency in English; knowledge of additional languages is a plus Familiarity with hotel property management systems. Strong interpersonal and communication skills Ability to handle high-pressure situations with a calm and professional attitude Flexible to work in shifts, weekends, and holidays Key Attributes: Friendly, approachable, and service-oriented personality High attention to detail and accuracy Good organizational and multitasking abilities Team player with a positive attitude Passionate about delivering exceptional guest service Compensation and Benefits: Competitive salary based on experience Incentives and service charge. Staff meals and uniform provided Health insurance and other employee benefits Training and career advancement opportunities Interested candidate please apply/share CV to hr@clubconcierge.in

Role & responsibilities Reception Duties: Greet and welcome visitors with a warm and friendly demeanor. Answer incoming calls, take messages, and redirect calls as necessary. Manage inquiries from visitors, clients, and employees, providing accurate information or directing them to the appropriate person or department. Administrative Support: Assist with various administrative tasks, including data entry, filing, and document preparation. Maintain office supplies inventory and place orders as needed. Handle incoming and outgoing mail and deliveries. Appointment Scheduling: Schedule appointments and meetings for staff members using electronic calendars or scheduling software. Coordinate meeting room reservations and ensure meeting spaces are set up and equipped with necessary materials. Visitor Management: Register visitors, issue visitor badges, and notify employees of visitor arrivals. Ensure visitors adhere to security protocols and escort them to designated areas as needed. Communication: Communicate effectively with internal and external stakeholders, providing courteous and professional assistance. Relay messages accurately and promptly to the appropriate individuals or departments. Office Coordination: Coordinate with other departments to facilitate smooth operations and address any facility-related issues. Collaborate with administrative staff to ensure seamless office procedures and workflows. Miscellaneous Duties: Perform other duties as assigned to support the overall functioning of the office and organization. Invoicing

Job Purpose : To ensure that all client coordination responsibilities are completed accurately and deliver with high quality and promptly to improve customer satisfaction. Responsibilities & Duties: To fix appointments and resource scheduling To do reconfirmation, cancellation and rescheduling of appointments To responding to client queries and guide them towards the solutions To make forward bookings of clients appointment and ensure consumptions To capture client details in software and update the same when required To ensuring the forms of clients are available at the front desk before the start of the day To ensure saleable and consumable products are maintained without any discrepancy To maintain register for petty cash, products To ensure self-discipline, proper billing and grooming standards are met Candidate Profile: Should possess 2 to 4 years of experience in client servicing Should have a flair of client servicing Should possess excellent communication and presentation skills Should possess excellent energy levels and the ability for multi-tasking Passion towards direct customer servicing and customer Interaction

Role & responsibilities Greeting and receiving guests with a smile and check their requirements and handhold them to the respective places. Ensure 100% patients feedback collections, Testimonials, and Google reviews on Daily Basis. Update themselves with the information of Consultants Name, their OPD timings, on call days and also the availability for IPD building. Check telephone interfaces throughout shift. Ensure front desk is stocked with the necessary items patients/attendants may require. Answer the Telephone calls. Talk at a reasonable sound level. (Do not shout or talk loudly) Answering all queries by patients/attendants politely. Listen the patient/attendant carefully Guide or hand hold the patients in right way. Taking complete details while doing the New Registrations like Permanent address, phone numbers, Email ID, Aadhaar card etc. Co-ordinate with the OPDs to fix up appointments with the Doctors. Guide the patient to get the investigations done properly i.e., Laboratory, Radiology , Cardiology and Procedures dept etc., Co-ordinate with the Admission Counter and keep updating information from time to time. Maintain interpersonal relations within the departments and other departments Maintain Good relations with the patients In case of Emergency, send the patient to Casualty/ICUs then inform the concerned people, do the necessary formalities. Maintain confidentiality about the patients. Counsel the patients/attendants whenever it is necessary. Give necessary information to HOD from time to time. Escorting VIP Patients. Coordination with Security, Housekeeping and other departments for patient services. Hospital Tour. Should stick to the script. Preferred candidate profile Good looking female with 4 years of minimum experience in Multi specialty hospitals Any graduate with Problem solving skills who can take the pleasure of helping patients or attenders Should understand and speak Telugu language For further details you can whatsapp me on 8977705504

Key Responsibilities Social Media & Content Handle social media accounts Instagram, Facebook, YouTube, and X (Twitter) Create weekly post/reel strategies to grow followers and engagement Run and manage Meta ads (Facebook & Instagram Ads) Create basic designs or videos using Canva or any video editing tools Coordinate with designer to get posts/videos ready on time Publish content on all platforms as per calendar Monitor and reply to DMs, mentions , and WhatsApp messages Guest Relations Answer guest queries and booking requests via WhatsApp, Instagram, and calls Convert incoming leads into bookings (tables, birthdays, private events) Coordinate with on-ground team for smooth booking confirmations Take guest feedback after events or bookings Keep records of VIP and repeat guests for future campaigns PR & Promotions Build connections with influencers, colleges, and event promoters Help plan theme nights and promotional campaigns Connect with media for event coverage and press notes Maintain contact database of guests and collaborators Sales Support & Reporting Follow up on group and party enquiries Suggest marketing plans based on guest crowd trends Maintain booking sheets and track marketing performance (reach, leads, engagement)

Key Responsibilities: Welcoming and assisting guests: Greeting guests upon arrival, providing information about the property and its services, and assisting with check-in and check-out procedures. Providing personalised service: Understanding guest preferences and needs, offering recommendations, and tailoring services to enhance their stay. Addressing guest concerns: Handling complaints, resolving issues, and ensuring guest satisfaction. Building relationships: Creating a welcoming and hospitable atmosphere, fostering positive relationships with guests, and encouraging repeat business. Representing the property: Maintaining a professional and positive image of the property, ensuring guests feel valued and respected. May involve: Preparing welcome folders with information about the property, handling VIP guests, and coordinating with other departments to ensure smooth guest experiences. May also: Maintain records of guest interactions, manage safety deposit boxes, and adhere to company policies related to cash and credit card transactions. Skills and Qualifications: Excellent communication and interpersonal skills are essential for effective guest interaction and relationship building. Strong customer service skills are required to address guest needs and resolve issues efficiently. Ability to handle multiple tasks and prioritize duties in a busy environment. Proficiency in computer systems, such as front desk systems, is often required. Some roles may require experience in hospitality or customer service. A positive attitude and a genuine desire to provide exceptional guest experiences are crucial.

Responsibilities: Manage reservations & checkouts Greet guests with warmth Maintain guest satisfaction Assist with special requests Health insurance Provident fund

• Hotel/Hospitality background only. • Work as point of contact between key clients and internal teams. • Addressing and resolving key clients' complaints. • Client management/operation of IT food tech Cafeteria. • To priorities business priorities. Required Candidate profile • Exceptional communication, interpersonal, and problem-solving abilities • Ability to build rapport with key clients. • Hospitality Experience • Urgent joiner WhatsApp: 9971022627

We are proud to get Certified as Great Place to Work '2024 Greetings from Home Bazaar Services Pvt Ltd!!! Who are we? Home Bazaar Services Pvt Ltd is India's leading Property Advisor with an immense history of successful client satisfaction. With 11+ years of expertise, we analyze and cater to the client's requirements and have assisted thoroughly in their property buying journey. With the support of 3500+ Property experts, we have been awarded Mumbai's best-winning property service company for the Quarter 2023 -24. With these achievements under our wings, we also have expanded to new horizons, we are currently operational in 9+ metro cities across India. Address of Corporate Office: Home Bazaar Services Pvt. Ltd # 2301, Cyber One, Sec 30 (A), Vashi, Navi Mumbai. 400 703 Visit Official Website:www.Homebazaar.com Company Brochure : View Customer Testimonials: View | View Employee Testimonial Videos: View | View | View Description Position : Front Desk Executive Job Location : Pune- Baner (Work from Office) Experience : Minimum 2 year to 6 years Weekly off : Every Tuesday Salary: Depends on the current CTC & Experience Roles and Responsibilities : •To provide receptionist and front office duties in accordance with company policies, procedures and processes. •Achievement of the Key Performance Indicators and Service Level Agreement targets. •Responsible for handling incoming and outgoing calls including distribution. •Making sure to demonstrate professional and polite responses in telephone responses. •Ensure personal preventability and dress in the assigned uniform. •Receive, inform, guide visitors including coordination with employees. •Responsible for maintaining the telephone registers including call tracking. •Preparation of database of Client contacts and updating. •Responsible for maintenance and upkeep of the front office. •Ensure receipt of magazines and newspapers for the building and ensure display of the latest version in the reception as well as removal of the outdated magazines. •Ensure compliance of regulations / requirements of management. Desired Candidate Profile: - Looking for FEMALE candidates only with minimum 3 years experience handling the Front Desk/reception. - Candidate should be active, smart & confident to handle this activity. - Must have the ability to make changes on priority. - Must be good in written & verbal communication skills. - Candidates from similar industries with similar experience will be preferred. - Well versed with Computer skills/ Computer Proficient. Perks & Benefits : Fixed Salary + Yearly Increment.

Greet and assist customers in selecting jewellery pieces that meet their preferences and budget. Provide detailed information about products, including materials, craftsmanship, and care instructions. Required Candidate profile Male - Any Degree with 1 to 3 years exp in guest relationship, assist customers in selecting jewellery pieces that meet their preferences. Ready to work in Thrissur.

Role and Responsibilities: - Monitor day-to-day operations in Sales, Marketing, Guest Relationship, and Administration sections of the showroom - Attends to walk-in clients visiting our showroom and assists clients with their soft furnishing and interior design requirements. - Collaborate with the customer, understand their requirements, and give them the best design solution for their homes. - Ensure sales targets as per plan, Maintain efficient operations.

We req Female Receptionist Min 1 year relevant experience Day shift Location - Gurgaon Salary upto 28k CV Shortlisting thn f2f Call/Whats app HR 9564899005 Required Candidate profile Whats app your Details along with CV Full Name- Current Location Last Drawn Salary- Notice Period-

Role Brief: We are looking to hire a Guest Service Associate whose primary responsibility is to ensure that guests have a pleasant experience during their visit to our outlet. The role involves various tasks, such as greeting guests upon arrival, assisting them in their purchase, handling inquiries and requests, providing information about the offers, resolving complaints or issues, and maintaining a welcoming and professional atmosphere. Key Responsibilities Greeting & Welcoming Guest. Enhancing Guest Satisfaction Knowledge on products, promotions & offers Upselling of products Following SOP laid by the organisation Maintain cleanliness of the outlet all the time. System handling of billing Inventory management. Handling guest grievance Collaborating with team members to achieve targets Candidate Profile: Min 6 months experience in Retail / QSR / Hospitality / Food industry with mandatory sales experience. Good Communication Skills Team Player Result oriented, with high level of motivation for self-growth Well groomed & presentable

Job Description - Business Development Specialist: We are seeking a dynamic and driven Business Development professional to strengthen partnerships with healthcare providers and support patients in accessing funding for critical illnesses. This role involves building alliances with doctors and hospitals, managing crowdfunding campaigns, and contributing to the overall growth of the organization. Key Responsibilities: - Drive Growth: Take full ownership of your assigned territory with a focus on increasing Gross Merchandise Value (GMV) and expanding the network of partnered doctors. Additionally, drive revenue and volume growth from hospital engagements. Build and Nurture Partnerships: Collaborate with doctors and doctor coordinators to establish major alliances and ensure regular patient referrals. Digital Fundraising Campaigns: Design, execute, and manage digital crowdfunding campaigns to support patients in need of funding for critical illnesses. Patient Counselling: Visit patients in hospitals to counsel them and their families on crowdfunding and lending opportunities. Client Engagement: Maintain structured and meaningful relationships with patients and healthcare providers to ensure continued engagement. Market Insights: Provide actionable feedback to company leadership on market trends, customer needs, and opportunities for product development. If interetsed then kindly share your CV on saranya.iyanghar@impactguru.com