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Guest Relations Professional

Guest Relations Professional

Naukri Hospitality Jobs

1 - 3 years

|

3 - 6 Lacs

Posted:1 week ago| Platform:

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Skills Required

safety management system quality assurance voip sip avaya cms session management operations management project management team management customer service training aes

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced Guest Relations professional to join our team in the hospitality industry. The ideal candidate will have 1-3 years of experience in guest relations or a related field.

Roles and Responsibility

Manage front desk operations, ensuring seamless check-in and check-out processes for guests.
Handle guest complaints and resolve issues professionally and courteously.
Coordinate with other departments to ensure excellent customer service delivery.
Develop and implement effective strategies to enhance guest satisfaction.
Maintain accurate records of guest interactions and transactions.
Collaborate with the management team to achieve business objectives.

Job Requirements

Excellent communication and interpersonal skills are required to interact effectively with guests and staff.
Strong problem-solving skills are necessary to handle complex guest complaints.
Ability to work well under pressure and manage multiple tasks simultaneously.
Knowledge of hotel management systems and procedures is essential.
Strong attention to detail is needed to maintain accurate records and reports.
Ability to work collaboratively as part of a team to achieve business goals.

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