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Olive Trotter
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Guest Relations Professional

Guest Relations Professional

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Olive Trotter

2 - 4 years

3 - 6 Lacs

nangal

Posted:7 hours ago| Platform:

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Skills Required

insurance real estate property and casualty insurance business development reinsurance sales marketing real estate sales underwriting property real estate marketing general insurance residential sales casualty communication skills direct sales

Work Mode

Work from Office

Job Type

Full Time

Job Description

Olive Trotter is looking for Guest Relations Professional to join our dynamic team and embark on a rewarding career journey

Guest Interaction:Welcome guests upon arrival and provide a warm and hospitable atmosphere
Assist guests with check-in and check-out procedures
Respond promptly to guest inquiries, requests, and concerns with a focus on guest satisfaction
Information and Assistance:Provide information about facilities, services, and local attractions
Assist guests in making reservations, both within the property and for external services
Handle guest feedback, comments, and complaints in a professional and courteous manner
Problem Resolution:Address and resolve guest issues, escalating to management if necessary
Anticipate potential problems and proactively address them to enhance guest experience
Communication:Maintain clear and open communication with other departments to ensure seamless guest services
Relay important information to guests, such as event details or changes in services
VIP and Special Guests:Identify VIP guests and provide personalized services to meet their needs
Coordinate special requests for events, celebrations, or unique occasions
Front Desk Support:Collaborate with the front desk team to ensure efficient guest check-in and check-out processes
Handle reservations and assist in managing room availability
Quality Assurance:Ensure that all guest areas are clean, well-maintained, and meet established standards
Monitor guest satisfaction through surveys, feedback, and direct interaction

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Guest Relations Professional