Guest Relations Executive

Job Summary: The Guest Relations Executive is responsible for creating a positive experience for all visitors, clients, and potential buyers. The role involves managing front-office operations, coordinating client meetings and site visits, and ensuring exceptional service throughout the customer’s journey with the company.   Key Responsibilities: Client Interaction Welcome and attend to clients, visitors, and customers in a professional and courteous manner. Understand client requirements and guide them to the concerned department or executive. Coordinate and manage customer site visits, ensuring a seamless and pleasant experience. Communication & Coordination Handle incoming calls, emails, and inquiries from clients promptly. Schedule appointments, meetings, and follow-ups with clients and sales teams. Coordinate with sales, CRM, and admin teams for client requirements or escalations. Maintain daily visitor logs, feedback records, and client follow-up details. Customer Relationship Management Build and maintain strong relationships with existing and potential clients. Ensure prompt resolution of customer queries or complaints. Gather feedback from clients and report insights to management for service improvement. Administrative Support Maintain front office records, stationery, and housekeeping coordination. Support the sales and marketing team with event coordination and client communication. Prepare daily and weekly reports on client visits and interactions. Post - Guest Relations Executive Company: JPrime Buildcon LLP Location: Belapur Navi Mumbai/ Khanda Colony Panvel Department: Sales & Customer Relations Company Website: www.jprimebuildconllp.com Location: Office No. 601/602, One Platinum, Sector 15 Belapur, Navi Mumbai, Maharashtra Schedule: Full time Contact Hr: 8104419399 Email.id: prachi.d@jprimebuildconllp.com Interview Time: 2 Pm To 5 Pm Qualifications & Skills: Bachelor’s degree in Hospitality, Business Administration, or related field. 1–3 years of experience in guest relations, front office, or customer service (preferably in Real Estate, Hospitality, or Corporate sector). Excellent communication and interpersonal skills. Pleasant personality, professional appearance, and positive attitude. Proficiency in MS Office (Excel, Word, Outlook). Strong organizational and multitasking abilities.