Guest Relations Executive

Company Description

Elan Group has been a pivotal force in reshaping India’s real estate sector with a focus on luxury retail, commercial, residential, and hospitality properties. The group is known for its commitment to trust, quality, and sustainability, creating landmark projects that exemplify sophistication and innovation. Its portfolio includes iconic developments such as Elan Mercado, Elan Paradise, and Elan Epic, among others. For over a decade, Elan Group has been setting benchmarks in real estate by delivering revolutionary spaces defined by elegance and exclusivity. With a stronghold in commercial and luxury real estate, the group strives to fulfill bold visions and create exceptional experiences.

Role Description

This is a full-time, on-site role for a Guest Relations Executive, located in Gurgaon. The Guest Relations Executive will be responsible for ensuring exceptional customer experiences through personalized service. Key duties include welcoming visitors, handling customer queries, coordinating with internal teams, managing guest appointments, and assisting in maintaining a professional and welcoming environment. The role requires proactive problem-solving and a commitment to upholding the company’s high standards of customer care and hospitality.

Qualifications

• Customer Service and Guest Relations skills, with a focus on delivering exceptional guest experiences
• Interpersonal and Communication skills, including verbal and written communication proficiency
• Organizational abilities and Multitasking skills to manage appointments and respond to inquiries efficiently
• Proficiency in Problem-Solving and Conflict Resolution to handle guest concerns professionally
• Knowledge of Hospitality or Real Estate sectors is an advantage
• Professional demeanor, attention to detail, and a friendly, customer-focused attitude
• Bachelor’s degree in Hospitality, Business Administration, or a related field is preferred
• Proficiency in Microsoft Office and familiarity with CRM tools is a plus