The incumbent in this position is responsible for - under the management of the Guest Relations Manager and taking into account the established standards - supervising and leading all areas of the Guest Relations.
Application Deadline September 30, 2025 Department Rooms Division, Front Office & Guest Services Employment Type Fixed Term - Full Time Location Egypt - Cairo Workplace type Onsite Compensation ج.م0 / monthKey Responsibilities
- Carry out all administrative duties in co-operation with Guest Relations Manager.
- Daily checks on the VIP lists and ordering of corresponding activities.
- Monitor and check the costs of VIP treatments.
- Be responsible for VIP Policy and ensure it is implemented fully.
- Liaise with all departments check all guest requirements and ensure that these are executed on day of arrivals.
- Pre check all guest requirements three days prior to arrival and again the day before.
- Pre check all VIP arrival rooms and ensure that all rooms are clean and ready upon check in.
- Greet arrivals and escort all Guests to the rooms or suites.
- Ensure that all guest comments and complaints are attended to and that all complaint reporting is carried out and recorded.
- Be fully conversant with all hotel activities and promotions.
- Attend to daily guest requirements and enquires and help guide them with all necessary arrangements.
- Prepare all VIP amenities forms and distribute accordingly.
- Update guest profiles and check the existing one.
- Maintain tidiness in the building and clothing in the department.
- Support the Guest Relations Manager in task such as appointment, employee training assessment of performance, induction training, and consultation, if necessary, dismissals, in order to guarantee appropriate occupation of posts and productivity.
- Represent the Guest Relations Manager at meetings.
- Ensure good cooperation and regular exchange of information with all departments, such as the Front Office Manager.
- Joint responsibilities for maintaining standards, revise these regularly and guarantee that these are upheld by targeted training.
- Hold regular meetings within the department (performance review, information, proposals for improvement)
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.Skills, Knowledge and ExpertiseNATIONALITY: EgyptianEDUCATION: Hotel ApprenticeshipHigher College EducationEXPERIENCE: To fill the position, one of the following is required:Minimum of 1 year experience in a Front Office position preferably in an international five-star hotelFood & Beverage experience is a plusLANGUAGE: Ability to work and communicate in a multinational environment:Local language – excellent oral and written skills (as applicable)English – excellent oral and written skillsAdditional language - beneficialCOMPETENCIES: Include the skills the candidate must have to fill this
Position:
Luxury Hotel ExperiencesGood Communication skillsKnowledge of hotel operations & Computer systemsGeneral knowledge of tourist and business-related informationKnowledge of hotel products and servicesKnowledge of VIP welcoming protocolTECHNICALCOMPETENCIES: Computer literacy adapted to the field of training:Microsoft Office (Word, Excel and PowerPoint)Good knowledge of OperaBasic knowledge of MicrosINDIVIDUALCHARACTERISTICS: To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:People OrientedPassionate for European luxuryEntrepreneurialStraightforwardMotivating othersPlanning/ OrganizationProblem solvingFlexibilityConcern for qualityInitiativeResults orientedTeamwork / CooperationInterpersonal skillsCustomer service orientationOral and Listening SkillsGood writing skillsFriendly and caring attitudeSelf-controlledOTHER SKILLS: Additional language (French - Spanish - German), Problem solving, Friendly and caring attitude, Straightforward and Customer service orientation
About Kempinski Nile Hotel Garden City Cairo
Located in Egypt's beautiful capital, Kempinski Nile Hotel offers guests a boutique five-star experience on the banks of the Nile River. Right in the heart of Cairo's Garden City district in down-town, guests are only a short drive from the Pyramids of Giza, shopping areas and local attractions. Kempinski Nile Hotel caters to large groups, couples and solo travelers offering 137 rooms and 54 exclusive suites in an unforgettable environment. All suites come with their own private balcony so guests can relax and enjoy a beautiful view of the Nile River.Apply NowOur Hiring Process
Stage 3:
Hiring Manager Interview
Stage 4:
Job Offer
Stage 1:
Application Review
Stage 2:
HR interview
Stage 4:
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