Guest Relation Executive Lucknow

PVR INOX

1 - 5 years

2 - 3 Lacs

Lucknow

Posted:1 day ago| Platform:

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Skills Required

Customer Relationship Hospitality Management Front Office Hotel Management Receptionist Activities Guest Service GRE Guest Handling Air Hostess Activities Hotel Operations Guest Relationship Management

Work Mode

Work from Office

Job Type

Full Time

Job Description

DEPARTMENT Operations

JOB PURPOSE: To

DUTIES AND RESPONSIBILITIES

Supervision of Guest Assistance.
Execute all the guest relations activities to achieve maximum guest satisfaction index scores.
Provide training to staff on customer interaction, service standards, and communication skills.
Adhering to and inspecting the grooming standards of the staff and assisting in case if there is any gap.
In coordination with duty manager, chalk out a staffing plan on a weekly basis.
Generate monthly sales reports and performance reports.
Financial responsibility of the box office and candy of the property.
Coordinating with other departments to ensure that the product and service standards are delivered.
Escorting the guests at all times.

SPECIFICATIONS: Qualification:

Educational
: 12th IHM graduate/graduate with prior industry experience preferred in the hospitality sector.
Professional:

Experience: 1-5 year
Working conditions: In cinemas
Competencies:

Knowledge of the Product.
Socially aware of the Page 3 clientele.
Basic knowledge of MS Office is preferred.
Good PR skills.
Cheerful and outgoing personality.
Communication skills, especially English.
Confident personality.

#urgentlyhiring #immediatejoiners #hospitality #cinema

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