JOB DESCRIPTION: GUEST RELATION EXECUTIVE LOCATION: Lucknow JOB TITLE: Guest Relation Executive DEPARTMENT Operations JOB PURPOSE: To provide quality and personalized service to customers and ensure their safety and satisfaction index. DUTIES AND RESPONSIBILITIES : Supervision of Guest Assistance. Execute all the guest relations activities to achieve maximum guest satisfaction index scores. Provide training to staff on customer interaction, service standards, and communication skills. Adhering to and inspecting the grooming standards of the staff and assisting in case if there is any gap. In coordination with duty manager, chalk out a staffing plan on a weekly basis. Generate monthly sales reports and performance reports. Financial responsibility of the box office and candy of the property. Coordinating with other departments to ensure that the product and service standards are delivered. Escorting the guests at all times. SPECIFICATIONS: Qualification: Educational : 12th IHM graduate/graduate with prior industry experience preferred in the hospitality sector. Professional: Experience : 1-5 year Working conditions: In cinemas Competencies : Knowledge of the Product. Socially aware of the Page 3 clientele. Basic knowledge of MS Office is preferred. Good PR skills. Cheerful and outgoing personality. Communication skills, especially English. Confident personality. #urgentlyhiring #immediatejoiners #hospitality #cinema

Responsibilities: Manage cinema operations during shifts Ensure guest satisfaction through prompt service Maintain cleanliness & safety standards Collaborate with team on event management. Team Handling

Responsibilities: 1. Food Preparation and Execution: Lead the preparation of complex dishes, ensuring precision and adherence to established recipes. Execute advanced cooking techniques and demonstrate creativity in dish presentation. 2. Station Management: Supervise and organize the designated kitchen station, ensuring efficiency and cleanliness. Monitor inventory levels, order supplies, and maintain proper storage procedures. 3. Team Leadership: Provide guidance and supervision to Commis 2, Commis 3, and other junior staff. Foster a positive and collaborative work environment within the kitchen team. 4. Menu Development: Collaborate with senior chefs in developing and refining menu items. Suggest creative enhancements to dishes and contribute to seasonal menu changes. 5. Quality Control: Conduct rigorous quality checks to maintain consistency and excellence in taste and presentation. Address any deviations from standards promptly and effectively. 6. Training and Mentoring: Mentor junior staff, providing training on advanced culinary techniques. Share knowledge and best practices to enhance the overall skill set of the kitchen team. 7. Collaboration with Sous Chef and Head Chef: Collaborate with the Sous Chef and Head Chef to ensure smooth kitchen operations. Communicate effectively on issues related to menu planning, kitchen procedures, and staffing. 8. Adherence to Health and Safety Standards: Ensure compliance with health and safety regulations, including proper food handling and sanitation practices. Participate in regular health and safety training sessions.

Role & responsibilities : As a Cinema Housekeeping Executive, your role is vital in ensuring a clean, safe, and welcoming environment for cinema patrons. Your leadership and dedication to maintaining cleanliness standards will contribute to the overall success and reputation of our cinema while providing an exceptional experience for our guests. 1. Team Leadership : Supervise and manage the housekeeping team, including room attendants, janitors, and maintenance staff. Assign daily tasks, set cleaning schedules, and ensure that all areas are adequately staffed. Train and mentor staff to maintain high cleaning standards and excellent customer service. 2. Cleaning and Maintenance : Oversee the cleanliness and maintenance of all cinema areas, including auditoriums, lobbies, restrooms, concession stands, and staff areas. Conduct regular inspections to ensure cleanliness, organization, and compliance with sanitation standards. Coordinate with maintenance and repair teams to address issues promptly. 3. Inventory Management : Manage inventory levels of cleaning supplies, equipment, and restroom amenities. Place orders for supplies as needed, ensuring timely delivery and cost efficiency. Implement inventory control measures to minimize waste and losses. 4. Guest Satisfaction : Respond promptly to guest feedback, concerns, and complaints related to cleanliness and hygiene. Collaborate with other departments to ensure a seamless and enjoyable cinema experience for patrons. Strive to exceed guest expectations by maintaining a clean and comfortable environment. 5. Safety and Compliance: Ensure that housekeeping operations comply with safety, health, and sanitation regulations. Maintain and enforce safety standards to protect both guests and staff. Conduct regular safety training for housekeeping staff. 6. Budget Management: Assist in managing the housekeeping department's budget, including labor costs and supply expenses. Monitor expenses and implement cost-saving measures while maintaining service quality. 7. Reporting: Generate regular reports on housekeeping operations, including cleaning schedules, inventory status, and performance metrics. Provide insights and recommendations for improving efficiency and guest satisfaction. Qualifications: High school diploma or equivalent; additional education in hospitality or housekeeping management is a plus. Proven experience in housekeeping, janitorial, or similar roles, with at least 3-5 years in a supervisory capacity. Knowledge of housekeeping procedures, cleaning techniques, and the safe use of cleaning equipment. Strong leadership, organizational, and problem-solving skills. Excellent communication and interpersonal abilities. Flexibility to work evenings, weekends, and holidays as required by cinema operations. Attention to detail and a commitment to maintaining high cleanliness standards. Basic computer skills for inventory management and reporting. Please share your resume at the mentioned email with the subject line: 'Housekeeping Executive'." Email: sanjeet.upadhyay@pvrinox.com